Patient Coordinator at Brentwood Pediatric Dentistry
About The Position
Brentwood Pediatric Dentistry is seeking a friendly, organized, and patient-focused Patient Coordinator to join our team. Our practice is dedicated to providing exceptional pediatric dental and orthodontic care in a supportive, welcoming environment where patients and families feel comfortable and respected. The ideal candidate is dependable, compassionate, and enjoys working with children, teens, adults, and families while creating a positive experience from their first interaction through the completion of their care. As a Patient Coordinator, you will serve as an important part of the patient experience, supporting both our pediatric dentistry and orthodontic services. You will help families navigate scheduling, insurance, treatment information, and the overall flow of their visits while working closely with both the front office and clinical teams.
Requirements
- High school diploma or equivalent
- Previous dental, orthodontic, medical, or healthcare office experience preferred
- Experience working with children and families is a plus
- Familiarity with dental or orthodontic practice management software preferred
- Knowledge of dental insurance and general financial processes preferred
- Strong customer service and communication skills
- Excellent organization and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Comfortable communicating with children, teens, adults, and parents/guardians
- Professional, dependable, and team-oriented attitude
- Ability to remain calm, patient, and compassionate when assisting families with questions or concerns
Responsibilities
- Greet patients and families in a warm, professional manner
- Manage scheduling for pediatric dental and orthodontic appointments, including cancellations and rescheduling
- Confirm upcoming appointments and send appointment reminders
- Answer incoming calls and assist patients and families with general questions
- Register new patients and maintain accurate demographic and contact information
- Coordinate patient check-in and check-out processes
- Schedule pediatric dental exams, cleanings, treatment appointments, orthodontic evaluations, and follow-up visits
- Communicate appointment and treatment information clearly with patients and parents/guardians
- Verify insurance information and assist with general dental and orthodontic insurance questions
- Assist with treatment estimates, payment options, and other financial information
- Help coordinate orthodontic consultations and treatment appointments
- Communicate with the clinical team to support efficient patient flow and scheduling
- Maintain accurate patient records and protect confidential patient information
- Assist families with questions regarding treatment plans and next steps as directed by the clinical team
- Help create a calm, welcoming environment for children and families, including patients who may be anxious about dental care
- Maintain an organized and professional front office
- Follow HIPAA, privacy, and practice policies and procedures
- Perform other administrative duties as assigned
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Paid holidays
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
