Patient Coordinator / Medical Receptionist

Cincinnati Eye Institute•Cincinnati, OH

9h•Onsite

About The Position

The Patient Coordinator / Medical Receptionist at Cincinnati Eye Institute is responsible for demonstrating quality patient service during interactions with patients, coworkers, and vendors. This role requires a positive attitude, flexibility in accepting work assignments and priorities, and meeting attendance and tardiness expectations. The individual must be dependable, follow policies and procedures, and maintain professionalism in all interactions. Performing quality work and consistently exhibiting initiative are key aspects of this position.

Requirements

High School Diploma or GED required.
At least one year of previous medical office administration experience required.
Must have good computer skills and ability to handle multiple projects at once.
Favorable result on background check required.
Must be able to provide proof of identity and right to work in the United States.
Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

Nice To Haves

Associate's degree preferred.

Responsibilities

Meet and greet patients entering the office.
Explain check-in procedures and copy insurance cards.
Display professional appearance to public at all times.
Update and input practice management information regarding patients (i.e. insurance, address, phone, etc.).
Take co-pays and payment on accounts.
Record payments appropriately.
Scan any paperwork from patient visit into computerized medical record.
Schedule appointments for patients.
Assist patients with questions, comments and complaints.
Assist in supervising Patient Services professionals, including but not limited to coordinating employees’ schedules.
Collaborate with Patient Services Manager if writing/conducting Patient Services professional performance evaluations.
Make sure the faxes are sorted and taken care of each day.
Other duties as assigned.