Patient Coordinator (Remote)

GetixHealth • Houston, TX

20h • Remote

About The Position

This role involves guiding patients through their healthcare journey by assisting with referrals, medications, lab work, imaging, scheduling, and treatment plan coordination. The Patient Coordinator ensures patients receive timely, accurate, and compassionate service. The position is full-time, remote, and requires flexibility within operational hours of Monday–Friday, 9:00 AM – 9:00 PM CST. The compensation is $18-$20 per hour. The Patient Coordinator will provide day-to-day support for patient care coordination by processing referrals, communicating with patients, providers, pharmacies, and healthcare facilities, and ensuring treatment plans are completed accurately and efficiently. They will serve as the primary point of contact for patient questions regarding referrals, medications, imaging, lab work, authorizations, and other care-related needs, requiring strong communication skills, multitasking ability, and critical thinking.

Requirements

• High school diploma or GED required
• 1+ years of EHR system experience (athenaOne preferred)
• Strong understanding of medical terminology and insurance processes required
• Strong verbal and written communication skills
• Proficiency in Google Suite, Microsoft Office, and other computer systems
• Strong customer service mindset with compassion and professionalism
• Ability to maintain confidentiality and comply with HIPAA regulations
• Strong attention to detail and ability to maintain accurate records
• Ability to multitask and manage high-volume patient interactions
• Ability to work independently and as part of a team
• Dependable, punctual, and able to manage time effectively
• Adaptable and open to change in a dynamic healthcare environment
• Strong problem-solving and critical thinking skills
• Excellent organizational and time management skills
• Team-oriented mindset with strong collaboration skills
• Empathetic and patient-focused approach to service

Nice To Haves

• Bachelor’s degree preferred
• 2+ years of customer service or healthcare experience preferred
• Experience working remotely preferred, especially in high-volume inbound and outbound call environments

Responsibilities

• Serve as the primary point of contact for patient questions regarding referrals, imaging, lab work, medications, and treatment plan needs
• Collaborate with healthcare providers and facilities to ensure all aspects of patient care are coordinated effectively
• Manage referrals, tests, procedures, and timely delivery of care services
• Coordinate and communicate medication and authorization information with pharmacies and insurance providers
• Communicate with patients and healthcare facilities regarding the status of labs, imaging, and medical services
• Complete scheduling requests and schedule patients appropriately based on treatment plans
• Utilize critical thinking to identify issues, evaluate options, and implement solutions
• Maintain accurate patient records, demographic information, and documentation of all patient interactions
• Monitor patient progress and satisfaction to identify opportunities for improvement
• Treat patients with empathy, professionalism, and compassion in all written and verbal communication
• Maintain HIPAA compliance and confidentiality at all times
• Other duties as assigned

Benefits

• Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
• Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
• 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
• Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
• Flexible Benefits: Customize your benefits package to fit your personal and family needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED