Bilingual Patient Care Coordinator (Remote)

Sentrex Health Solutions

15h • Remote

About The Position

At Sentrex, we thrive when our people thrive. We are currently looking for a
Patient Care Coordinator, to be the supportive force that empowers our Percuro
treatment clinics. The ideal candidate will be a proactive problem solver with
exceptional communication skills, and meticulous attention to detail.

The Bilingual Patient Care Coordinator, will be responsible for managing all
aspects of Patient Coordination, including appointment scheduling, reminder
calls, medication delivery coordination, post appointment reconciliation
(internal and external), and internal coordination communication (with pharmacy,
Haven, PSP). The Bilingual Patient Care Coordinator will provide continuous
support for patients by utilizing their impeccable customer service skills and
available resources to ensure patients receive optimal care throughout the
PerCuro treatment clinic network with ease and in a timely manner.

Requirements

• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services.
• Excellent verbal and written communication, listening, and customer service skills.
• Must be able to work within the hours of Mon-Fri 12pm-8pm EST
• French/English bilingualism is required
• Accurately inputting information into various paper and electronic forms
• Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment.
• High level of proficiency with Information Technology as well as computer and software skills:
• Microsoft Office suite of applications, phone systems and databases
• Typing skills and ability to be a strong functional user of various computer-based programs
• Strong organizational skills with the ability to cope with changing priorities.
• Self-directed individual who can work independently with minimal supervision.
• Adheres to confidentiality policy when handling and managing patient data and information.
• Proactive, dynamic and demonstrates an ability to work in a team environment and collaborate with others in assisting with the delivery of administration services.

Nice To Haves

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Responsibilities

• Ensures patient appointments are coordinated and tracked in a timely manner resulting in timely and continued access to their required treatment.
• Acts as a liaison between clinic, pharmacy, and the Haven team to provide timely updates related to scheduling changes and medication coordination.
• Processes all post infusion/treatment paperwork by entering patient data and uploading documents into Customer Relationship Management (CRM) (internal and external).
• Oversees all invoicing related to activities to process post infusion/injection/treatment paperwork.
• Responds to calls, emails, and voicemails in a very efficient and friendly manner.
• Develops strong relationships with patients, caregivers, and their healthcare team by instilling confidence, trust, security, and relief.
• Provides cross-coverage administrative support alongside the Haven Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well.
• Providing effective and timely management of inbound faxes and email communication.
• Reports Adverse Events / Severe Adverse Events (AE / SAEs) by following SOP guidelines.
• Always maintains professionalism, and strict confidentiality with all materials, and exercises discretion when interfacing with the business.
• Additional duties as required and as determined by your manager.

Benefits

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program
• The anticipated base salary hiring range for this role is 49k to 55k annually. The final base salary will be determined based on relevant experience, skills, and internal equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees