Patient Coordinator (Bilingual)

H2 Health•Jacksonville, FL

4d•Onsite

About The Position

At Great Strides Rehab, an H2 Health Company, we are committed to providing a welcoming, patient-centered environment where every individual receives high-quality care. As a Patient Coordinator, you will play an important role in supporting patients and families throughout their care experience while helping the clinic run smoothly.

Requirements

High school diploma or equivalent
Bilingual Required
Strong communication and customer service skills
Organized with strong attention to detail
Ability to multitask in a fast-paced clinic environment

Nice To Haves

Previous healthcare or medical office experience preferred
Experience with electronic health records (EHR) is a plus

Responsibilities

Welcome patients and create a positive, friendly first impression
Schedule appointments and help manage daily clinic flow
Answer patient questions by phone and in person
Maintain accurate patient records and protect patient confidentiality
Communicate with healthcare providers to coordinate patient care
Assist with patient copays and balances
Obtain Plans of Care from referring physicians when needed

Benefits

Transparent competitive compensation with performance-based investment program
Flexible scheduling to support your work-life balance
In-house CEUs, mentorship, and daily clinical support
Clear career advancement paths in both clinical and leadership tracks
Medical, dental, and vision insurance
401(k) with company match
Generous PTO and paid holidays
Company-paid basic life and AD&D insurance
Short-term and long-term disability
HSA, Healthcare FSA, and Dependent Care FSA options
Company-paid parental leave
Supplemental life insurance (employee, spouse, child)
Critical illness, accident, and hospital indemnity coverage
Additional perks include employee rewards, travel and entertainment discounts, pet insurance, mental health resources, and recognition programs
Student Loan Repayment Program for eligible clinicians
Employee access to therapy services, bereavement resources, and legal and credit monitoring support
A supportive, clinician-led team culture where your voice is valued