Bilingual Patient Care Coordinator

DuPont Clinic•Washington, DC

1d•$27 - $29•Hybrid

About The Position

About Us The DuPont Clinic is a reproductive healthcare clinic focused on all-trimester abortion care and ultrasound-guided procedures. We are dedicated to serving individuals with complex medical needs, high-risk pregnancies, and those who may face barriers to accessing exceptional healthcare. Our commitment lies in providing the highest caliber of medical care in a discreet and personalized environment, meticulously tailored to the unique needs of each individual. The DuPont Clinic is committed to creating an inclusive environment where individuals from all backgrounds feel comfortable. Role Overview We seek an outstanding person to join the DuPont Clinic as a Bilingual Patient Care Coordinator (non-exempt). As an integral part of the Care Coordination team, this person will speak with and schedule patients seeking reproductive health care including all-trimester abortion care. This role will also connect patients with relevant financial and logistical support, resources, and facilitate seamless care transitions with referring providers. The Bilingual PCC will report to Dupont Clinic’s Managers of Care Coordination. The work schedule will be Monday-Friday, 9AM-5PM EST and at least one Saturday shift (10AM-2PM EST) per month. These hours are subject to change, depending on call volume and staffing.

Requirements

Bilingual fluency in Spanish Language competency test will be administered before potential candidates are hired. Candidates must pass before being offered the Bilingual PCC position
Strong dedication to reproductive health; all-trimester, gender-affirming abortion care; and bodily autonomy
Resides in DC, Maryland, or Virginia
Ability to commute to all-staff meetings/trainings
Excellent phone customer service skills
Prior experience in healthcare
Highly detail-oriented, able to work on multiple tasks in an organized fashion
Ability to communicate clearly and collaborate with team members
Commitment to providing accurate information in a compassionate manner to all people, regardless of their circumstance (substance use, mental health, current or past traumatic experiences, interpersonal violence, etc.)
Vaccinated for Covid-19, subject to accommodation

Nice To Haves

Pregnancy, postpartum, miscarriage, or abortion care experience (strongly preferred)
Medical assistant experience or experience working in medical settings
Prior experience collaborating with abortion funds and/or practical support organizations
Previous experience in abortion care or reproductive health (strongly preferred)
Knowledge of the political landscape involving abortion care
Experience in counseling, social work, and/or mental health/substance abuse programs

Responsibilities

Answering the clinic phones and providing non-judgmental support and accurate information to all callers
Explaining our services to callers over the phone and answering questions
Scheduling patient appointments in our electronic medical record system
Inputting lab work orders with LabCorp
Taking deposits with online payment platforms
Checking and responding to voicemail daily
Checking and responding to online appointment requests
Coordinating with clinicians directly about medical conditions that may affect our ability to safely care for the caller
Providing referrals to other clinics
Providing referrals to funding and practical support organizations as needed
Coordinating with referring providers to ensure we have all necessary labs and records for referred patients
Other duties as assigned

Benefits

Medical Insurance
Dental Insurance
401k with a company contribution starting after 6 months
Periodic bonuses
Paid time off and 10 paid holidays.
DuPont also provides non-licensed staff with $500 of professional development funds as well as the opportunity to attend events and conferences if the employee is in good standing.

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