Patient Coordinator in Telehealth

REGENICS LLC•Los Angeles, CA

112d•Onsite

About The Position

We are a fast-growing telehealth company dedicated to making high-quality care more accessible, convenient, and personalized. Our team is passionate about helping patients take control of their health through innovative digital solutions. We’re looking for a Patient Coordinator who thrives in a fast-paced, patient-focused environment. In this role, you’ll serve as a key point of contact for prospective and existing patients - guiding them through their care journey, answering questions, and ensuring they receive the support they need to stay engaged with our services. This position is ideal for someone who is empathetic, confident on the phone, and results-driven.

Requirements

1–3+ years of experience in sales, customer retention, or patient coordination (telehealth or healthcare preferred)
Strong communication skills, especially over the phone
Ability to handle objections and guide conversations with confidence
Empathy and professionalism when discussing sensitive health topics
Self-motivated and comfortable working independently (no micromanagement).
Experience with CRM systems is a plus

Nice To Haves

You’re persuasive without being pushy
You know how to turn hesitation into confidence
You genuinely enjoy helping people while achieving measurable results
You can balance patient care with performance goals

Responsibilities

Follow up with prospective patients who began but did not complete the onboarding or checkout process
Re-engage past patients and help them restart their care plans
Connect with patients requesting cancellations to understand concerns and offer solutions
Educate patients on available treatments, benefits, and next steps
Build trust and rapport through clear, compassionate communication
Maintain accurate records of patient interactions in our system
Consistently meet or exceed performance and engagement targets