Patient Coordinator - Old Sauk

Dental Health Associates of Madison•Madison, WI

1d•Onsite

About The Position

Dental Health Associates (DHA) in Madison, WI, is seeking a full-time Patient Coordinator for their Old Sauk Clinic. This role is the first point of contact for patients, responsible for creating a welcoming environment and supporting daily clinic operations. DHA is a doctor-owned, locally led practice that prioritizes people over quotas and fosters a supportive culture. As a Patient Coordinator, you will be part of a team that values teamwork, exceptional patient care, and professional growth. The doctor-led culture ensures that patient care and employee development are prioritized, offering a fulfilling career where you can make a difference. Your primary role will be managing front desk operations, coordinating patient flow, and ensuring a positive and seamless patient experience from check-in to check-out. You will collaborate with the dental team to maintain smooth clinic operations.

Requirements

High school diploma or equivalent.
A genuine passion for delivering top-notch patient care.
Strong communication and interpersonal skills with a friendly and professional demeanor.
Detail-oriented, organized, and reliable team player with a strong work ethic.
Ability to multitask and thrive in a fast-paced environment.

Responsibilities

Welcome patients warmly, ensuring they feel comfortable and supported throughout their visit.
Handle front desk operations, including answering phone calls, scheduling appointments, and managing patient flow efficiently.
Verify insurance coverage, ensuring all necessary documentation is accurate and complete.
Process patient payments, explain financial policies clearly, and professionally address billing inquiries.
Maintain accurate and confidential patient records, adhering to compliance standards.
Collaborate with the dental team to ensure seamless communication and outstanding patient care.
Assist with administrative tasks such as preparing reports, organizing office supplies, and supporting daily operations.