Patient Coordinator

Akumin•Charleston, WV

5h•Onsite

About The Position

Akumin is hiring a part-time Patient Coordinator for its mobile unit in Ripley, West Virginia. The role performs customer service and patient care tasks to support a positive patient experience, prepare and organize documentation and records, and help patients understand what to expect during and after their appointments. The position may involve working at several locations and local travel. Full-time benefits are offered, with eligibility varying by role type and hours worked.

Requirements

High school diploma or equivalent experience.
For Mobile Radiology and Oncology, CPR certification must be obtained before hire.
A valid state driver's license is required as applicable.
Ability to work at several locations.
Strong customer service skills.
Organizational and multitasking skills.
Basic knowledge of computer applications and programs.

Nice To Haves

Six months of customer service or related experience and/or training.
Knowledge of medical terminology.
Bilingual Spanish skills.
For Fixed Radiology, CPR certification is a plus.

Responsibilities

Greet and assist patients, customers, and visitors in person and over the phone.
Register patients in various systems and answer phone calls professionally and courteously.
May collect time-of-service patient payments and verify insurance coverage or obtain prior authorization.
May conduct preliminary patient screening, including gathering medical history.
May transport patients to and from exam rooms and assist with transfers on and off exam tables.
May provide preliminary and post-procedure instructions to patients.
In the mobile setting, may help prepare the unit for transport.
Maintain a clean, organized, and properly stocked work area; may order supplies.
Ensure patient records are accurate and prepare medical records for physicians, patients, and customers as needed.
May schedule appointments and obtain insurance verification or authorization.
Document patient visits accurately in electronic systems and written documents.
May assist clinical staff with documentation and delivery of images to patients, physicians, or contracted customers.
Perform all duties in accordance with HIPAA regulations.
Perform other duties as assigned.