Floater-Patient Coordinator

Raleigh Radiology LLC•Raleigh, NC

8d•Onsite

About The Position

The primary function of a Patient Coordinator is to act as a professional liaison between patients and families. This role involves providing exceptional patient care and ensuring all registration areas are completed before a patient undergoes their exam. The Patient Coordinator must be well-versed in the registration requirements for all modalities. This position is located within Raleigh Radiology facilities and free-standing outpatient imaging centers. Work hours are Monday-Friday, with varying hours and locations depending on office needs.

Requirements

High School graduate
1-year experience in a healthcare environment
6+ months of Medical Insurance experience, coverage, and payments
6 months of healthcare industry experience (hospital, doctor’s office, insurance provider)
Ability to type 45 words per minute
Able to learn all applicable software programs as needed
Able to work independently, make sound decisions based on patient condition, and follow directions
Flexibility, dependability, and professionalism are required
Valid Driver's License

Nice To Haves

Associate degree
Bilingual

Responsibilities

Maintains standards of professional care and patient confidentiality.
Implements policies and procedures of Raleigh Radiology.
Establishes and maintains open communication.
Maintains a clean, safe, and well-maintained environment for patients and staff.
Cooperates with other staff members to accomplish job duties and assist others.
Serves as a team player and role model, exhibiting courtesy, caring, helpfulness, and respect.
Conducts oneself in a service-oriented manner that is attentive, pleasant, cooperative, empathetic, respectful, and kind.
Greets and checks in patients.
Works closely with patients, families, visitors, and staff to identify needs, answer questions, resolve problems, or provide information.
Communicates with patients and clinical personnel to accurately schedule patients for appointments.
Collects and enters all necessary demographic, clinical, billing, and insurance information from patients or responsible parties.
Determines and accepts required payments, including co-pays and deductibles.
Explains processes and forms to patients prior to securing signatures and ensures all documents are properly signed and witnessed as required.
Ensures each account is registered accurately and completed prior to final billing.
Answers and triages incoming phone calls to direct them to the most appropriate personnel or department.
Performs other duties and accepts responsibilities as assigned, including scheduling and order entry.