Patient Coordinator - Galanis Cataract and Laser

Eye Care Partners Career•Saint Louis, MO

9d•Hybrid

About The Position

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com. This role will perform all duties as a Patient Coordinator professional, assist in the day-to-day operations of the front desk at all offices, and collaborate with clinic staff to ensure an efficient clinic workflow. The Patient Coordinator will also be responsible for ensuring charts are paired and insurances are verified one week and one day ahead, and planning coverage when people are out of the office.

Requirements

Reliable transportation that would allow employee to go to multiple work locations with minimal notice.
Desire to gain industry knowledge and training.
Demonstrates initiative in accomplishing practice goals.
Ability to grow, adapt, and accept change.
Consistently creating a positive work environment by being team-oriented and patient-focused.
Commitment to work over 40 hours to meet the needs of the business.
Ability to interact with all levels of employees in a courteous, professional manner at all times.
High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Perform all duties as Patient Coordinator professional.
Assist in day-to- day operations of the front desk at all offices.
Collaborate with clinic staff to ensure an efficient clinic workflow.
Make sure charts are paired and insurances are verified one week and one day ahead.
Plan coverage when people are out of the office.
Provide exceptional customer service during every patient encounter (in person or via phone).
Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
Answer phones (both external and internal); assure prompt, courteous service at all times.
Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule.
Manage patient flow in the office.
Knowledge of common fees charged for common visits and collect correct payments.
Complete daily reconciliations / close day / countdown cash drawer.
General office duties and cleaning to be assigned by manager.
Assist in supervising Patient Services professionals, including but not limited to coordinating employees’ schedules.
Collaborate Patient Services Manager if writing/conducting Patient Services professional performance evaluations.