Patient Coordinator - Scheduler

The US Oncology Network•Spokane, WA

1d•Onsite

About The Position

Join a Legacy of Care – Delivering over 50 years of Healing and Hope For over five decades Cancer Care Northwest has been the Inland Northwest's premier cancer center, providing an integrated approach to the diagnosis, treatment and healing of cancer and blood-related diseases. Our collective passion to fight against cancer is what motivates and inspires us every day and is the reason Cancer Care Northwest has become the Inland Northwest's premier cancer center. We provide comprehensive, innovative, compassionate, integrated care throughout each patient's journey. We are searching for dedicated professionals who share our passion in saving lives. Are you searching for better work-life balance? Join us in our mission to save lives. Position Summary: This position is responsible for scheduling patient appointments and tests in an efficient and timely manner. Answer incoming calls and directs calls to appropriate personnel as needed. Serves as a liaison between patients and medical staff. May be designated as the lead employee. May orient, train and assign the work of other employees as requested by supervisor. Supports and adheres to the Cancer Care Northwest Compliance Program, to include the Code of Ethics and Business Standards.

Requirements

High School diploma or equivalent required.
At least two (2) years of directly related experience such as medical coding or billing, patient advocate, or social services, required.
Must demonstrate the ability to verbally articulate information and questions with others in order to perform responsibilities effectively.
Must be personable.
Proficiency with computer systems, medical billing systems, and Microsoft Office Outlook & Word, required.

Nice To Haves

Some college preferred.

Responsibilities

Answer all incoming calls; assesses callers’ needs and directs appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.
Schedules for outpatient appointments, referrals, testing, hospital surgeries and hospital admissions upon request. Obtains necessary pre-certification as required.
Schedules return appointments in computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes and in accordance with office guidelines; notifies appropriate clinic personnel.
Notifies appropriate personnel when authorizations are needed for services scheduled.
Handles new patient referrals, gathers necessary information, registers new patients in computer and schedules appointments.
Collect co-pays, deductible and other out-of-pocket amounts at time of visit as needed.
Maintains primary office scheduling book containing all physician meetings, satellite schedule, vacations and on-call coverage.
Handles incoming phone calls from patients needing to schedule or reschedule appointments in accordance with office guidelines.
Provides patients with accurate and legible appointment cards. Documents no shows in patients’ chart for missed visits. Follows up with patient to reschedule any missed appointments.
Arranges for patients to have financial counseling as needed.
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
Follow policies and procedures to contribute to the efficiency of the front office. Covers for other office functions as requested.
Handles correspondence, memos, forms and emails as requested by supervisor.
May provide guidance and daily work directions to other employees as requested by supervisor.
Performs all other duties/responsibilities as necessary or assigned.