Patient Coordinator Admin

NAPA Center•Austin, TX

2d•$20 - $23•Onsite

About The Position

The Admin Patient Coordinator plays a key role in managing patient documentation, maintaining accurate records, and supporting front office administrative tasks as a member of the front desk team. The Admin ensures smooth clinic operations by keeping all necessary information up to date and accessible for patients, families, and staff. This position requires being a high level of organization, attention to detail, and flexibility to ensure a seamless patient experience while maintaining NAPA’s high standard of customer service.

Requirements

Bachelor’s degree with 1-2 years’ experience in office manager-related work
Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and able to learn new software quickly.
Strong organizational skills with the ability to manage multiple tasks and adjust priorities as needed.
Experience with electronic medical records (EMR) systems.
Problem-solving skills to handle scheduling conflicts and find solutions.
Personable and professional, able to communicate effectively with patients, families, therapists, and staff.
Excellent customer service skills with a compassionate and patient-focused approach.
Comfortable working with children in a fast-paced clinical setting.

Responsibilities

Greet clients and visitors, offering assistance and clinic tours to new weekly and intensive clients.
Process patient intakes, ensuring all required documentation is complete and accurate.
Respond to patient inquiries and concerns, providing timely follow-up and excellent customer service.
Maintain and update patient records in compliance with confidentiality and data protection regulations.
Assist in collecting, organizing, and verifying patient documentation, including consent forms and insurance information.
Manage billing and copay collection, ensuring proper documentation and follow-up as needed.
Track and maintain patient prescription records, ensuring renewals are processed before expiration.
Support insurance verification and authorization processes in collaboration with the billing team.
Monitor and maintain front desk administrative systems, including kiosk use and appointment tracking.
Communicate with families regarding administrative needs, appointment confirmations, and required paperwork.
Assist in tracking front desk trends and compiling data for management review.
Take initiative in identifying and implementing administrative improvements to enhance clinic efficiency and patient experience.
Foster a welcoming and supportive environment by building rapport with clients and families.
Uphold NAPA’s values of professionalism, respect, and confidentiality in all interactions and responsibilities.