Patient Coord/Scheduler MRMC - Per Diem

UMass Memorial Health•Milford, MA

7d•Onsite

About The Position

This position schedules diagnostic imaging exams into the Electronic Medical Record (EMR) with physician offices and patients. The role works closely with department Supervisors to coordinate care for patients and ensures scheduled exams have appropriate clinical indications and authorization information as needed. At UMass Memorial Health, everyone is a caregiver, and this role plays an important part in the relentless pursuit of healing for patients, the community, and each other. The organization emphasizes respect in all interactions and values a diverse workforce.

Requirements

High School Diploma or equivalent education.
None explicitly required.
Equivalent combination of education and experience which provides proficiency in the areas of responsibility may be substituted for the above requirements, unless certification, licensure or registration is required.

Nice To Haves

None specified.
3–5 years of previous customer service experience in a healthcare setting.

Responsibilities

Schedules diagnostic imaging exams into the Electronic Medical Record (EMR) with physician offices and patients.
Works closely with department Supervisors to coordinate care for patients.
Ensures scheduled exams have appropriate clinical indications and authorization information as needed.
Performs duties related to day-to-day operations of the scheduling department, including interacting with patients, family members, and physician offices to schedule imaging exams in the EMR system.
Enters clinical exam details into the EMR system with accuracy.
Reviews orders for appropriate information and works with physician offices to obtain additional information as necessary.
Reviews and enters prior authorization information into EMR and works with physician offices to obtain additional information as necessary.
Files imaging orders, authorizations, and other documentation for clinical use.
Prioritizes clerical needs of the department, maintaining awareness of patient call volumes while performing other tasks.
Prioritizes wait list by clinical indication and time order received.
Utilizes low volume call time to make outgoing calls to patients and perform ancillary tasks such as pending, printing, and faxing of orders.
Provides excellent service to all external and internal customers by answering the telephone, introducing self and department, ensuring all communication is respectful and professional, and responding to all requests in a timely manner.