Patient Contact Specialist

Revecore•Remote,

4d•Remote

About The Position

The Patient Contact Specialist provides a high level of service to meet company commitments and objectives to facilitate timely resolution of client accounts for assigned clients, while acting as a liaison between our claims representatives and our providers.

Requirements

Ability to communicate effectively and professionally both verbally and in writing
Demonstrated skill in providing a high level of customer service to external customers (clients) and internal customers (company departments)
Demonstrated ability to work independently and follow-through on assignments with minimal direction
Knowledge of or ability to learn client and Operations processes and how they interact
Ability to produce accurate work while maintaining attention to detail
Skilled in organizing and setting priorities according to situational demands
Ability to work effectively under minimal supervision
Must have working knowledge of Excel and Word
Ability to gain proficiency in working with varied hospital databases
Must have a high level of attention to detail and be skilled in organizing and prioritizing work
A private, distraction-free environment to work within your home
On-Camera Presence: Being on camera is an essential part of our culture--it helps build trust, support collaboration, and strengthen team connections
A secure internet connection
Home internet with speeds >20 Mbps for downloads and >10 Mbps for uploads
Must reside in the United States within one of the states listed below: Alabama, Arkansas, Connecticut, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia and Wisconsin

Responsibilities

Updates patient accounts with information received from hospitals and follow-up with Contact Specialist
Accesses client connections/computer system to obtain information required to update accounts
Monitors requests to ensure they do not age beyond day
Performs special projects or tasks as assigned
Assist IT in resolving access issues

Benefits

paid training
incentive plans
medical, dental, vision, and life insurance benefits are available on day 1
excellent work/life balance
Employee Resource Groups build community and foster a culture of belonging and inclusion
401(k) contributions match
career growth opportunities
12 paid holidays and generous paid time off
Computers and necessary work equipment are provided
Involved management who leans in to support your productivity metrics