Patient Contact Coordinator 1

US Digestive Health • Wyomissing, PA

48d • Onsite

About The Position

The Patient Contact Coordinator plays a crucial role in facilitating patient appointments and procedures within a contact center environment. They are responsible for scheduling new and established patient appointments, distributing necessary paperwork, and coordinating recall appointments.

Requirements

• High School Diploma or GED Equivalent
• Minimum of 1-2 years of experience in a medical or office setting.
• Must be authorized to work in the US for any employer.

Nice To Haves

• Experience with EMR systems is preferred.

Responsibilities

• Schedule appointments for new and established patients, ensuring efficient utilization of office resources.
• Distribute appropriate paperwork to patients with upcoming visits or procedures, maintaining accurate records.
• Coordinate recall appointments to ensure timely follow-up care for patients.
• Extensive phone and computer usage to manage scheduling tasks effectively.
• Maintain a pleasant phone manner and provide exceptional customer service to patients.
• Collaborate with the Call Center Manager and other team members to ensure smooth operations and patient satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED