Pharmacist - Patient Contact Centre

Shoppers Drug Mart•Mississauga, ON

3d•CA$49 - CA$63•Remote

About The Position

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Basic Function: The Patient Contact Centre (PCC) Pharmacist will utilize their professional skills and communication abilities in support of our cognitive programs at Central Pharmacy Services (CPS) Nature and Scope: In support of program operations, the Pharmacist will be required to work individually or in a team environment. Most programs will require supporting retail pharmacies with workflow, or communication with patients, and require strict adherence to program standard operating procedures.

Requirements

Insured and currently licensed with the Ontario College of Pharmacist (Part A), in good standing
Experience with HealthWATCH system
Exceptional written communication skills and verbal skills
Strong quality orientation, attention to detail, and the ability to learn and adhere to compliance/audit requirements
Maintains high ethical standards
Commitment to providing exceptional customer service
Qualified to counsel patients verbally and written in English

Nice To Haves

Minimum of 2 years of experience as licensed, practicing pharmacist is preferred
Flexible to work a variety of shifts including evenings and weekends

Responsibilities

Successfully complete all required program trainings
Convey a positive company image when communicating with patients or pharmacies and within the workplace at all times
Support retail pharmacies with workflow including data and clinical verification of prescriptions via their pharmacy system
Consult with patients regarding drug therapy, helping to provide medication information and resolve drug therapy problems through various communication modalities including chat and phone
Entry of clinical and non-clinical information into application databases
Achievement of specific quality goals related to adherence to standard operating procedures
Provide leadership and support to team members and ensure adherence to program procedures and compliance with all legal requirements and standards of pharmacy practice
Provide ongoing feedback to management regarding program operations and potential improvements to quality, efficiency, and overall program performance
Maintains patient confidentiality in all interactions including handling of prescriptions, volume of voice, shredding of documents, and the attainment of patient consent
Practice within legal requirements and ethical principles, and demonstrate professional integrity and acting to uphold professional standard of practice
Perform additional duties including supporting additional CPS programs, such as central fill programs CPAK and Vial, based on workload and business needs