Sales Contact Centre Manager

Wingman Group PTY

2d•Remote

About The Position

We're looking for an experienced Sales Contact Centre Manager with a proven track record of leading high-performing sales teams and driving revenue growth. This results-driven leader will join Karmo, in partnership with Cruise Control Group, to lead and scale a blended offshore and onshore sales contact centre. This is a hands-on leadership role where you'll coach teams, optimize performance, improve conversion rates, and build processes that support a growing sales operation. If you're passionate about developing people, achieving KPIs, and creating a high-performing sales culture, we'd love to hear from you!

Requirements

Proven experience managing a sales contact centre or call centre team
Experience leading inbound and/or outbound sales teams
Demonstrated success in achieving sales and revenue targets
Experience coaching and developing sales representatives through QA and performance management
Experience building or scaling sales operations, processes, and reporting
Strong analytical skills with experience managing KPIs and performance dashboards
Excellent leadership, communication, and stakeholder management skills
Excellent written and spoken English
Computer: RAM: 8GB
CPU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest)
HDD/SDD: 512 GB
Operating System: Windows 11 Home or Pro
Power Backup: Powestation, Powerbank, UPS, etc.
Extra Display: Secondary/External Monitor
Audio & Video: Noise-Cancelling Headset + Web Cam
Internet: Internet Speed: 40-50 Mbps minimum bandwidth speed for both Download and Uploads.

Nice To Haves

Australian market experience
Automotive, finance, subscription, or similar sales industry experience
Experience working with offshore and onshore teams
Experience using CRM platforms (Salesforce, HubSpot, Zoho, Microsoft Dynamics, or similar)
Experience using Contact centre or dialer platforms
Experience using Workforce management tools
Experience using Reporting dashboards and Microsoft Excel

Responsibilities

Lead, coach, and develop a high-performing sales contact centre team
Drive sales performance by improving conversion rates, productivity, and revenue
Monitor daily, weekly, and monthly KPIs and provide performance insights
Conduct call monitoring, quality assurance, and coaching sessions
Develop and improve sales scripts, scorecards, and QA frameworks
Manage team occupancy, adherence, scheduling, and workforce productivity
Collaborate with operational managers to resolve customer and booking escalations
Improve CRM hygiene, lead management, dialer strategies, and sales processes
Deliver regular reporting and recommendations to senior leadership
Foster a culture of accountability, continuous improvement, and high performance

Benefits

Competitive salary plus performance incentives
20 Paid Time Off
Referral Bonus – 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract).
Annual Trip – connect with the broader Wingman community in person.
Dedicated Support Contact (CSM) – someone to help you succeed and stay connected.
Access to a Network – collaborate with fellow contractors and onshore specialists.
Opportunities to Upskill – optional sessions, peer learning, and developmental pathways.
More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads.
High-Impact Projects – work alongside top-tier Australian partners on meaningful assignments.
Flexibility First – deliver your work in your way, with full autonomy on how you achieve outcomes.
Advisory Support – HR, Tax, and setup guidance available to make contracting seamless.
100% Work-From-Home Contracts – all engagements designed for remote delivery.
Company events
Opportunities for promotion
Promotion to permanent employee