Patient Contact Specialist

Revecore • Remote,

2h • Remote

About The Position

The Patient Contact Specialist provides a high level of service to meet company commitments and objectives to facilitate timely resolution of client accounts for assigned clients, while acting as a liaison between our claims representatives and our providers.

Requirements

• Ability to communicate effectively and professionally both verbally and in writing
• Demonstrated skill in providing a high level of customer service to external customers (clients) and internal customers (company departments)
• Demonstrated ability to work independently and follow-through on assignments with minimal direction
• Knowledge of or ability to learn client and Operations processes and how they interact
• Ability to produce accurate work while maintaining attention to detail
• Skilled in organizing and setting priorities according to situational demands
• Ability to work effectively under minimal supervision
• Must have working knowledge of Excel and Word
• Ability to gain proficiency in working with varied hospital databases
• Must have a high level of attention to detail and be skilled in organizing and prioritizing work

Responsibilities

• Updates patient accounts with information received from hospitals and follow-up with Contact Specialist
• Accesses client connections/computer system to obtain information required to update accounts
• Monitors requests to ensure they do not age beyond day
• Performs special projects or tasks as assigned
• Assist IT in resolving access issues

Benefits

• medical, dental, vision, and life insurance benefits are available on day 1
• excellent work/life balance
• Employee Resource Groups build community and foster a culture of belonging and inclusion
• match 401(k) contributions
• career growth opportunities
• celebrate 12 paid holidays and generous paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED