Patient Access Specialist- Contact Center (46748)

CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA • Charlotte, NC

1d • Onsite

About The Position

CEENTA is seeking a compassionate Patient Access Specialist to join their team. As the first point of contact for patients calling Charlotte Eye Ear Nose & Throat Associates (CEENTA), you will deliver exceptional service by helping with scheduling needs, answering questions, and ensuring accurate documentation in their electronic health record (EHR) system. This role is ideal for someone who thrives in a fast-paced call center environment, enjoys helping others, and is highly detail-oriented.

Requirements

• High school diploma or equivalent required
• Minimum 1 year of relevant experience (medical office or high volume call center required)
• Strong communication and customer service skills
• Ability to multi-task, stay focused, and perform under pressure
• High attention to detail and ability to learn quickly
• Commitment to ethical behavior and patient confidentiality

Nice To Haves

• Experience with Epic EHR is a plus

Responsibilities

• Answer 115–125 inbound calls per day with a friendly, professional tone
• Schedule, reschedule, and cancel patient appointments in the EHR
• Collect, verify, and enter patient demographic and insurance information
• Document and route patient triage requests to providers
• Assist with general questions, concerns, and complaints
• Collect pre-payments and patient balances
• Operate a multi-line phone system
• Maintain accuracy, confidentiality, and compliance with HIPAA
• Collaborate with teammates and contribute to a positive work environment
• Demonstrate reliable, predictable attendance and adherence to all policies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED