Patient Access Representative II, Rehab Contact Center

Baptist Health System, Inc.

2d•Onsite

About The Position

Baptist Health is a leading healthcare provider in Northeast Florida, recognized as a top place to work. They are a locally governed, faith-based, not-for-profit health system with a wide network of locations and hospitals. The Southbank Plaza location is hiring a Full-Time Patient Access Representative II for their Rehab Contact Center. This role involves scheduling appointments, handling patient calls, completing registrations, verifying insurance, collecting payments, and working patient queues. The position requires adherence to Baptist Core Values and experience in call centers and scheduling. The Patient Access Representative II will be responsible for accurate patient registration, utilizing multiple systems, maintaining service excellence, contributing to PAS goals, understanding regulations like EMTALA, AHCA, and JCAHO, maintaining professional relationships, ensuring compliance documentation, and upholding HIPAA guidelines.

Requirements

High school diploma (or higher) Required
Call center experience
Scheduling experience

Responsibilities

Registering patients accurately and efficiently
Utilizing multiple systems and interfaces Cross-Trained in order to work in multiple Imaging Service Lines
Maintaining service excellence to patients and visitors for telephonic encounters
Contributing to PAS Goals as defined annually (Collections, productivity, quality, and call metric objectives, etc.)
Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
Maintaining a professional relationship with all clinical and non-clinical team members
Articulating compliance documentation and ensure completion of required patient consent forms
Maintaining patient privacy in accordance with HIPAA guidelines