Patient Concierge- (Bilingual- English/Spanish)

Urban Health Plan•Bronx, NY

2d•Onsite

About The Position

The Patient Concierge acts as a liaison between patients and their medical center ensuring access to services. They help navigate by creating a welcoming, patient centered experience fostering an informative environment, providing overall positive first and last impression for patients, their families and visitors. They are trained in all aspects of patient services (lobby, info desk, cash, intake) and responsibilities to cover shifts/post as needed. This is an entry level position and is a great fit for patient advocates who want to build a career in health center administrative support.

Requirements

High School Diploma required.
Bilingual Spanish/English required.
Must have excellent communication skills and ability to provide exceptional experience to patients.
Understanding of phone etiquette and standard office procedures.
Ability to provide a warm and friendly environment.
Passion and commitment to serving communities

Nice To Haves

This is an entry level position.
No previous experience is required.

Responsibilities

Greets patients/visitors in a warm, friendly, and professional manner.
Answers patients' inquiries regarding their appointments, procedures, billing, referrals and provides general information.
Schedule appointments and coordinate with other departments as needed to ensure time service.
Support with Registration, Sliding Fee Discount Schedule Program, ins verification payment collection and PCP changes.
Escorts patients and/or arranges for escort to department/location.

Benefits

Fully funded Health Insurance for yourself.
73.5% funded Health Insurance for your family.
Dental, Vision, and Prescription Coverage
$50,000 term life Insurance
401(k) Retirement Savings (including 3% annual employer contribution)
Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!).
Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
Entertainment Discount Program
Employee Assistant Program
Fitness Discounts and Perks through our medical plan.