Patient Concierge - Receptionist Memorial City
Aspire Fertility Austin•Piney Point Village, TX
•Onsite
About The Position
We are seeking to fill our full time Patient Concierge - Medical Receptionist position with an experienced individual who is a master at multi-tasking and loves to help make patients feel welcome upon arrival. The primary responsibilities will be scheduling, answering phones, and other duties such as patient online inquiries.
Requirements
- High school diploma or GED required
- One year of medical administrative or medical call center experience is REQUIRED.
- Proficiency in keyboarding skills and experience with electronic medical records
- Must be knowledgeable of HIPAA requirements
Nice To Haves
- Associate's or Bachelor's preferred
- Bilingual-Spanish a PLUS!
Responsibilities
- Welcome patients with compassion and professionalism, creating a supportive and positive experience.
- Schedule, confirm, and coordinate appointments, procedures, and follow-up visits.
- Answer incoming calls, respond to patient inquiries, and route messages to the appropriate clinical team.
- Register patients, update electronic medical records (EMR), verify insurance information, and maintain accurate documentation.
- Collect copayments, process payments, and assist patients with basic billing and insurance questions.
- Maintain patient confidentiality and ensure compliance with HIPAA and clinic policies.
- Provide administrative support by preparing medical records, coordinating communication with clinical staff, and assisting with daily front office operations.
Benefits
- Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance.
- FREE employee only healthcare coverage option is also available.
- Comprehensive fertility benefits, adoption assistance, and surrogacy support
- Generous maternity, paternity, and partner leave
- 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday
- 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
- Lifestyle Spending Account
- Health Savings Account (HSA)
- Employee Referral Program
- Continuing education reimbursement and dedicated time off for professional development.
- Employee Assistance Program (EAP) with SupportLinc
- Accident, Critical Illness, Hospital Indemnity, and Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
