Patient Communications Specialist

Cedar Point Health•Montrose, CO

8d•Onsite

About The Position

Cedar Point Health is seeking a Patient Communications Specialist who is passionate about teamwork and patient care. This role is central to ensuring patients have a positive scheduling experience while managing various appointment-related communications, including new appointments, recalls, no-shows, reschedules, follow-ups, and outreach to long-term inactive patients. The company culture emphasizes putting people first, both patients and staff.

Requirements

Genuinely enjoys people
Ability to handle extensive phone work
Ability to learn medical practice protocols and the EHR scheduling system
Knowledge of customer service principles and techniques
Ability and desire to learn medical terminology
Knowledge of basic math and modern office procedures
Ability to multitask effectively, dealing with phone calls to and from patients, and others in the office in a pleasant manner
Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency, and without taking offense
Ability to analyze situations and respond appropriately
Ability to maintain confidentiality regarding patient records
High School Diploma or equivalent
Three years of experience in a customer service role
Must possess the physical and mental abilities to perform the tasks normally associated with a service representative that are mostly sedentary with occasional standing, walking, reaching.
Daily and repetitive data entry may cause nerve problems unless ergonomic techniques are used.
Periodic stress occurs from handling many calls and dealing with patient requests.
The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, insurance companies, labs, hospitals, nursing homes, and other members of the public on a regular basis.

Nice To Haves

Spanish Translation Certification (CHI or CMI) is valued and considered for additional compensation

Responsibilities

Makes and takes calls with courtesy and compassion, and informs patients of visit requirements.
Facilitates patient flow and communicates changes with patients and clinical staff.
Explains financial requirements to the patients or responsible parties.
Schedules appointments using EHR for patients, makes reminder calls one business day before appointments and maintains the schedule (e.g. cancellations or additions) to ensure accuracy.
Performs other duties as assigned.