Patient Communications Specialist

Cedar Point Health•Montrose, CO

1d•$15 - $20•Onsite

About The Position

This position is responsible for patient contacts for new patient appointments, recalls, no-shows, rescheduled appointments, follow-up appointments, and “lost” patients who have not been seen in more than a year, while ensuring the patients have a pleasant scheduling experience. Cedar Point Health is built around the idea of taking care of people. Whether it’s our patients or our staff, putting people first is our top priority.

Requirements

Genuinely enjoys people
Ability to handle extensive phone work
Ability to learn medical practice protocols and the EHR scheduling system
Knowledge of customer service principles and techniques
Ability and desire to learn medical terminology
Knowledge of basic math and modern office procedures
Ability to multitask effectively, dealing with phone calls to and from patients, and others in the office in a pleasant manner
Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency, and without taking offense
Ability to analyze situations and respond appropriately
Ability to maintain confidentiality regarding patient records
High School Diploma or equivalent.
Three years of experience in a customer service role.

Nice To Haves

Medical Translation Spanish Certification (CHI or CMI) is valued and considered for additional compensation

Responsibilities

Makes and takes call with courtesy and compassion, and informs patients of visit requirements.
Facilitates patient flow and communicates changes with patients and clinical staff.
Explains financial requirements to the patients or responsible parties.
Schedules appointments using EHR for patients, makes reminder calls one business day before appointments and maintains the schedule (e.g. cancellations or additions) to ensure accuracy.
Performs other duties as assigned.