Patient Collections Support Specialist

SCP Health•Dallas, TX

5d•Onsite

About The Position

At SCP Health, what you do matters. As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Requirements

Must be extremely detail oriented and organized, a self–starter capable of tracking deadlines and meeting goals.
Ability to work autonomously and as a team member, with little supervision required once a goal is assigned.
Excellent verbal and written communications skills.
May require sitting for extended periods; also stooping, bending, and reaching for files and supplies.
Requires manual dexterity sufficient to operate a computer keyboard, answer a telephone, run a copier and other office equipment, as necessary.
High school diploma or GED
Strong analytical and problem-solving skills.
Strong desktop PC skills in MS Excel
Ability to work well in a team environment.
Professional attitude and demeanor
1-2 years Medical Insurance Denial Management

Responsibilities

Collaborate with the Patient Contact Center (PCC) to update patient demographics and address inquiries related to patient responsibility and collections.
Identify trends and patterns in patient collections data for continuous improvement.
Acts as the primary contact for external vendors dealing with patient responsibility and medical claims liability.
Maintain open communication channels with the patient contact center team to address queries and provide necessary support.
Ensure accurate and up-to-date documentation of patient collections activities.
Maintain organized records of interactions with external vendors and other relevant stakeholders.
Stay informed about changes in regulations related to patient collections and insurance.
Update patient demographics, generate itemized statements, copy, mail, fax, and upload documentation as needed.
Sort and mail all paper claims to insurance carrier.
Collate single primary claims that do not require Medical Records for daily mailing.
Collate multiple primary claims that do not require Medical Records for daily mailing.
Print, upload, and fax information.
Print EOB for secondary paper claims.
Monitor and maintain an elevated level of productivity and quality of work.
Keep management abreast of both successes and problems as they occur.