Patient Collections Manager
About The Position
OrthoVirginia is seeking an experienced Patient Collections Manager to provide leadership and strategic direction across Patient Financial Services, including patient collections, estimates, and accounts receivable. This Virginia-based remote role leads and develops a high-performing team while advancing strategies to improve collections, optimize cash flow, reduce outstanding receivables, and strengthen the patient financial experience. The manager partners with senior leadership, cross-functional teams, and external vendors to address revenue cycle challenges and achieve measurable improvements. The role also prepares and communicates financial performance insights to leadership and supports court garnishment proceedings with collection counsel as needed.
Requirements
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- At least 5 years of progressive experience in finance, accounting, or revenue cycle operations, including at least 3 years in healthcare collections, accounts receivable, or revenue cycle management.
- Demonstrated experience leading, coaching, and developing teams.
- Strong knowledge of healthcare revenue cycle operations, patient collections, accounts receivable, and applicable compliance requirements.
- Ability to analyze financial and operational data, identify trends, and drive process and performance improvements.
- Strong communication, problem-solving, and relationship-building skills, with the ability to collaborate across departments and leadership levels.
Nice To Haves
- Experience working with Epic or a similar healthcare revenue cycle system.
- Experience managing third-party collection agencies or external revenue cycle partners.
- Experience developing, implementing, or improving patient collection processes, policies, and workflows.
Responsibilities
- Lead Patient Financial Services operations across patient collections, estimates, and accounts receivable, aligning performance with organizational goals.
- Develop and execute collection strategies to optimize cash flow, improve reimbursement, and reduce outstanding receivables.
- Analyze accounts receivable performance, trends, and key metrics to identify opportunities and drive process improvements.
- Lead, coach, and develop the team, including recruitment, onboarding, training, and performance management.
- Partner with senior leadership and cross-functional teams to resolve complex financial issues and strengthen revenue cycle performance.
- Develop and improve collection policies, procedures, and workflows while ensuring compliance with organizational and regulatory requirements.
- Manage third-party collection agencies and external partners, ensuring performance expectations are met.
- Resolve escalated patient financial concerns professionally, empathetically, and with a solutions-focused approach.
- Prepare and communicate performance reporting and financial insights to leadership.
- Support court garnishment proceedings in partnership with collection counsel, as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
