Patient Collection Specialist

Meadows of Wickenburg Inc • Boynton Beach, FL

6d • Onsite

About The Position

This position is responsible for patient collections, calling patients directly regarding outstanding balances owed due to deductibles, co-ins, and co-pays listed within their insurance plan. Sending out statements and setting up payment plans. The Patient Collection Specialist will promote the mission, values, and vision of the organization, provide excellent customer service for clients, and practice confidentiality and privacy protocols in accordance with HIPAA requirements. This role requires maintaining a timely turnaround for collections and working with admissions to achieve the most accurate insurance information. Other duties as required within the Billing Department may also be assigned.

Requirements

• High School Diploma or GED equivalent with combination of education
• Minimum of two (2) years’ experience in Customer service Collections.
• Knowledgeable in the field of Substance Abuse treatment.
• Relevant computer software and hardware applications proficiency – Word, Excel, PowerPoint, Outlook, Billing Systems and/or other scheduling applications, Collaborate MD.
• CPR/1st Aid/Aggression Control.

Nice To Haves

• Strong communication skills, both written and verbal.
• Ability to work independently, as well as part of a team.
• Manage multiple tasks and set priorities.
• Ability to handle highly sensitive and confidential information.
• Ability to work in a fast-paced, high-energy environment.
• Excellent interpersonal and customer-facing skills.
• Ability to work accurately, with attention to detail.

Responsibilities

• Calling patients directly regarding outstanding balances owed due to deductibles, co-ins, and co-pays listed within their insurance plan.
• Sending out statements and setting up payment plans.
• Promote the mission, values, and vision of the organization.
• Provide excellent customer service for clients.
• Practice confidentiality and privacy protocols in accordance with HIPAA requirements.
• Maintain a timely turnaround for collections.
• Work with admissions to achieve the most accurate insurance information.
• Perform other duties as required within the Billing Department.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED