Patient Care Technician (PCT)

WellNow Urgent Care • Mount Prospect, IL

8d

About The Position

WellNow Urgent Care is hiring a Patient Care Technician (PCT) to support clinical and front-end operations and help deliver convenient, quality care to urgent care patients. The role works alongside providers and the care team, supports patient flow and provider efficiency, and contributes to a professional, patient-focused clinic environment. WellNow operates more than 150 locations across New York, Illinois, Indiana, Michigan, and Pennsylvania, with opportunities to transfer among facilities in its markets.

The PCT obtains patient histories and vital signs, assists providers with examinations and procedures, performs point-of-care testing and, if certified, phlebotomy, and documents patient information and laboratory work in the electronic medical record. The role also maintains equipment, examination rooms, supplies, and clinic cleanliness; supports reception and registration; and completes occupational medicine testing and documentation as needed. The starting salary is $21.00 per hour.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• High school diploma or GED.
• Ability to identify equipment problems and correct them or notify the team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer skills, including the ability to register patients promptly and use electronic medical records.
• Ability to complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to apply written instructions and standardized work practices.
• Strong written and verbal communication skills, including grammar and spelling.
• Detail-oriented, with the ability to work accurately.
• Ability to work well on a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volumes.

Nice To Haves

• Experience in urgent care, occupational medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through one of the following programs: Clinical Medical Assistant (CCMA) from the National Healthcare Association, Certified Medical Assistant (CMA) from the American Association of Medical Technologists, or Registered Medical Assistant (RMA) from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy for laboratory sample collection if certified.
• Complete paperwork and computer work for laboratory tests ordered on blood, urine, tissue, and culture samples.
• Perform point-of-care testing, including strep, mono, glucose, influenza, urine pregnancy, urinalysis, and blood glucose testing.
• Schedule and coordinate records for patients’ ancillary care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and ortho-glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is in working order and log completed laboratory procedures, processing related paperwork as directed.
• Maintain examination rooms and stock necessary medical supplies.
• Perform duties that support good patient flow and provider efficiency, including accompanying providers to the bedside.
• Document provider-dictated patient histories, including history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures as performed by the provider.
• Greet patients, complete registration promptly, explain accepted and out-of-network insurance and pricing, and collect patient responsibility for visits.
• Answer and appropriately triage phone calls.
• Print, scan, and fax reports, and clean the clinic before, during, and after the shift.
• Complete occupational medicine documentation accurately and scan it into the EMR in a timely manner, following company protocols and regulatory standards.
• Complete occupational medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.

Benefits

• Competitive salary
• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with company match
• Free urgent care visits for the employee and eligible dependents
• Scrubs provided
• Opportunities for promotional growth
• Monthly bonus based on performance and productivity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED