Patient Care Technician - ENT

Duke • Wake Forest, NC

6d • Onsite

About The Position

Duke Health is seeking a Patient Care Technician for Duke Otolaryngology of Raleigh in Raleigh, North Carolina. The role is an integral part of the healthcare team and provides direct and indirect care to patients. The technician works with a supervising Audiologist to support patient evaluations and diagnostic testing, and prepares patients, rooms, equipment, and software for hearing-device fittings. The position is scheduled for day shifts, Monday through Friday.

Requirements

• Completion of a related one-year technical school program, generally with two years of experience in healthcare specialties; alternatively, an additional two years of experience may substitute for the technical school program.
• An equivalent combination of relevant education and/or experience may also qualify.

Responsibilities

• Communicate with the supervising Audiologist and follow each patient’s care plan.
• Instruct patients and caregivers appropriately and communicate expectations.
• Obtain partial case histories as appropriate and perform screening tests as appropriate.
• Prepare patients for diagnostic testing and monitor testing performance with the Audiologist.
• When assisting the Audiologist, ensure patients follow instructions and remain safe throughout testing, and provide support and comfort as needed.
• Administer patient questionnaires as directed by the Audiologist.
• Prepare the room, equipment, software, and patient for hearing-device fittings by the Audiologist.
• Demonstrate knowledge of hearing devices, accessories, and associated software from a variety of manufacturers; prepare devices for fitting and troubleshoot malfunctions.
• Implement Bluetooth connectivity across manufacturers, including pairing hearing devices with phones and accessories and troubleshooting connectivity issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed