Patient Care Technician (PCT)

WellNow • Village of Orchard Park, NY

12d

About The Position

WellNow Urgent Care is seeking a Patient Care Technician (PCT) to support clinical and front-end operations and help deliver convenient, high-quality care to urgent care patients. The PCT works with providers and colleagues to maintain patient flow, assist with examinations and testing, document care, and support patients throughout their visit.

The role also includes reception duties such as patient registration, insurance and pricing information, phone triage, payment collection, and clinic cleaning. Occupational Medicine responsibilities include completing and scanning required documentation and performing designated occupational testing. The position offers a starting wage of $19.00 per hour.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• Ability to identify equipment problems and correct them or notify the team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer skills, including the ability to register patients promptly and use Electronic Medical Records (EMR).
• Ability to complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to follow written instructions and standardized work practices.
• Strong written and verbal communication skills, including grammar and spelling.
• Attention to detail and ability to work accurately.
• Ability to work effectively on a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volumes.
• High school diploma or GED.

Nice To Haves

• Experience in Urgent Care, Occupational Medicine, and/or Phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through a recognized program, such as CCMA, CMA, or RMA.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy for laboratory sample collection when certified.
• Complete paperwork and computer documentation for laboratory tests involving blood, urine, tissue, and culture samples.
• Perform point-of-care tests, including strep, mono, glucose, influenza, urine pregnancy, urinalysis, and blood glucose testing.
• Schedule and coordinate records for ancillary patient care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and ortho-glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is in working order; identify equipment problems and correct them or notify the team leader.
• Log completed laboratory procedures and process related paperwork using computer equipment.
• Maintain examination rooms and stock medical supplies.
• Perform duties that support patient flow and provider efficiency, including accompanying providers to the bedside.
• Document provider-dictated patient histories, including history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures performed by the provider.
• Participate in continued clinical and patient experience training and support the urgent care specialty.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration promptly.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after the shift.
• Accurately complete and timely scan Occupational Medicine documentation into the EMR in compliance with company protocols and regulatory standards.
• Complete Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.

Benefits

• Competitive salary
• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with company match
• Free urgent care visits for the employee and eligible dependents
• Scrubs provided
• Promotional growth opportunities
• Monthly performance and productivity bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED