Patient Care Technician (PCT)

WellNow Urgent Care•Riverside, IL

About The Position

WellNow Urgent Care is hiring a Patient Care Technician (PCT) to support clinical and front-end operations and help deliver convenient, high-quality care to urgent care patients. The PCT helps maintain the connection between reception and clinical staff and contributes to patient flow, provider efficiency, and quality of care. The role includes clinical, reception, and occupational medicine duties, with ongoing clinical and patient-experience training.

Requirements

At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
Ability to establish and maintain effective relationships with staff, patients, and families.
Computer skills, including the ability to register patients promptly and use electronic medical records (EMR).
Ability to complete and maintain CPR certification.
Excellent listening and note-taking skills.
Ability to follow written instructions and standardized work practices.
Strong written and verbal communication skills, including grammar and spelling.
Detail-oriented, with the ability to work accurately.
Ability to work well on a team.
Friendly, customer-service-oriented approach.
Ability to manage high call and patient volumes.
High school diploma or GED.

Nice To Haves

Experience in urgent care, occupational medicine, and/or phlebotomy.
EMT Basic certification.
Medical Assistant certification through one of the following programs: Clinical Medical Assistant (CCMA) from the National Healthcare Association; Certified Medical Assistant (CMA) from the American Association of Medical Technologists; or Registered Medical Assistant (RMA) from American Medical Technologists.

Responsibilities

Take patient histories and obtain vital signs.
Perform phlebotomy to collect laboratory samples when certified.
Complete the paperwork and computer documentation associated with laboratory tests on blood, urine, tissue, and culture samples.
Perform point-of-care testing, including strep, mono, glucose, influenza, urine pregnancy, and urinalysis tests.
Schedule and coordinate records for patients’ ancillary care.
Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and Ortho-Glass preparation, and EKGs.
Maintain confidentiality of patient information in accordance with HIPAA.
Ensure equipment is in working order and identify equipment problems, correcting them or notifying the team leader.
Log completed laboratory procedures and process related paperwork using computer equipment as directed.
Maintain examination rooms and stock necessary medical supplies.
Support good patient flow, accompany providers to the bedside, and perform tasks that improve provider efficiency during a shift.
Document provider-dictated patient history, including history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
Document patient medical history, physical examination findings, and procedures performed by the provider.
Explain accepted and out-of-network insurance and pricing to patients.
Greet patients and complete registration promptly.
Answer and appropriately triage phone calls, and collect patient responsibility for visits.
Print, scan, and fax reports.
Clean the clinic before, during, and after the shift.
Accurately complete and promptly scan Occupational Medicine documentation into the EMR in accordance with company protocols and regulatory standards.
Complete Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.
Commit to the urgent care specialty and serve communities with quick, convenient, quality care.

Benefits

Competitive salary, starting at $21.00 per hour.
Parental leave.
Continuing education opportunities.
Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
401(k) plan with company match.
Free urgent care visits for the employee and eligible dependents.
Scrubs provided.
Promotional growth opportunities.
Monthly performance- and productivity-based bonus.
Ability to transfer facilities within the markets served.