Patient Care Technician (PCT)

WellNow Urgent Care • Lockport, NY

6d

About The Position

WellNow Urgent Care is seeking a Patient Care Technician (PCT) to support clinical and front-end operations and help deliver convenient, quality care to urgent care patients. The PCT works with providers and other team members to support patient flow, clinical efficiency, documentation, testing, and patient service. The role also includes reception and Occupational Medicine duties. WellNow has more than 150 locations across New York, Illinois, Indiana, Michigan, and Pennsylvania, with opportunities to transfer among markets as the organization grows. Starting pay is $19.00 per hour.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• Ability to identify equipment problems and correct them or notify the team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer knowledge and ability to register patients promptly, including use of electronic medical records.
• Ability to complete and maintain CPR certification.
• Strong listening and note-taking skills.
• Ability to follow written instructions and standardized work practices.
• Strong written and verbal communication skills, including grammar and spelling.
• Attention to detail and ability to work accurately.
• Ability to work effectively as part of a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volumes.
• High school diploma or GED.

Nice To Haves

• Experience in Urgent Care, Occupational Medicine, and/or Phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through one of the following programs: Clinical Medical Assistant (CCMA) from the National Healthcare Association; Certified Medical Assistant (CMA) from the American Association of Medical Technologists; or Registered Medical Assistant (RMA) from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy to collect laboratory samples when certified.
• Complete paperwork and computer work for ordered blood, urine, tissue, and culture tests.
• Perform point-of-care testing, including strep, mono, glucose, influenza, urine pregnancy, urinalysis, and blood glucose tests.
• Schedule and coordinate records for patients’ ancillary care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and Ortho-Glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is working, log laboratory procedures, and process related paperwork using computer equipment.
• Maintain examination rooms and stock medical supplies.
• Support good patient flow, accompany providers to the bedside, and perform tasks that improve provider efficiency during a shift.
• Document provider-dictated patient histories, including history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, examination findings, and procedures as performed by the provider.
• Participate in continued clinical and patient experience training and support the delivery of urgent care services to the community.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration promptly.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after the shift.
• Complete Occupational Medicine documentation accurately and scan it into the EMR on time in accordance with company protocols and regulatory standards.
• Conduct Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.

Benefits

• Competitive salary
• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with company match
• Free urgent care visits for the employee and eligible dependents
• Scrubs provided
• Promotional growth opportunities
• Monthly performance and productivity bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED