Patient Care Technician (PCT)

WellNow Urgent Care • Watertown, NY

8d

About The Position

WellNow Urgent Care is hiring a Patient Care Technician (PCT) to support clinical and front-end operations and help deliver convenient, quality care to urgent care patients. The role connects the reception and clinical sides of the clinic and contributes to patient flow, provider efficiency, and a positive patient experience. WellNow operates more than 150 locations across New York, Illinois, Indiana, Michigan, and Pennsylvania, with opportunities to transfer among facilities in the markets it serves.

The PCT takes patient histories and vital signs, assists providers with examinations and testing, performs point-of-care testing, documents patient and provider information, and supports laboratory procedures. The role also includes reception duties such as registration, answering and triaging calls, explaining insurance and pricing, collecting patient payments, and handling reports. Occupational medicine duties include completing and scanning required documentation and performing specified screenings and tests. The position requires maintaining patient confidentiality, examination rooms, supplies, and equipment, and supporting clinic cleanliness and efficient patient flow.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• High school diploma or GED.
• Ability to maintain CPR certification.
• Computer skills, including the ability to register patients promptly and use Electronic Medical Records (EMR).
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Excellent listening and note-taking skills.
• Ability to follow written instructions and standardized work practices.
• Strong written and verbal communication skills, including grammar and spelling.
• Attention to detail and ability to work accurately.
• Ability to work well on a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volumes.

Nice To Haves

• Experience in urgent care, occupational medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through a recognized program: CCMA from the National Healthcare Association, CMA from the American Association of Medical Technologists, or RMA from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy to collect laboratory samples when certified.
• Complete paperwork and computer work for laboratory tests on blood, urine, tissue, and culture samples.
• Perform point-of-care tests, including strep, mono, glucose, influenza, urine pregnancy, and urinalysis testing.
• Schedule and coordinate records for ancillary patient care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and Ortho-Glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is working properly and identify equipment problems, correcting or reporting them as appropriate.
• Log completed laboratory procedures and process related paperwork using computer equipment.
• Maintain examination rooms and stock medical supplies.
• Perform duties that support good patient flow and provider efficiency, including accompanying providers to the bedside.
• Document provider-dictated patient history, including history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures performed by the provider.
• Participate in continued clinical and patient experience training and support the urgent care specialty.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration promptly.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after the shift.
• Complete and timely scan Occupational Medicine documentation into the EMR in accordance with company protocols and regulatory standards.
• Perform Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.

Benefits

• Competitive salary starting at $20.00 per hour.
• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with company match.
• Free urgent care visits for the employee and eligible dependents.
• Scrubs provided.
• Opportunities for promotional growth.
• Monthly performance- and productivity-based bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED