Patient Care Technician (PCT)

WellNow • Town of Cicero, NY

8d

About The Position

WellNow Urgent Care is hiring a Patient Care Technician to support clinical and front-end operations and help maintain the connection between them. The role contributes to the delivery and quality of urgent care and includes opportunities to grow as a medical professional. Patient Care Technicians work with patients and providers, supporting patient flow, documentation, testing, and clinic operations.

Clinical duties include taking patient histories and vital signs; performing phlebotomy when certified; completing laboratory paperwork and point-of-care tests; coordinating records for ancillary care; assisting providers with examinations and procedures; documenting patient histories, examination findings, and procedures in the EMR; maintaining equipment, examination rooms, and supplies; and protecting patient confidentiality. Reception duties include greeting and registering patients, explaining insurance and pricing, triaging phone calls, collecting patient payments, handling reports, and cleaning the clinic. Occupational medicine duties include scanning required documentation into the EMR and conducting specified occupational testing.

The position requires at least six months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty. A high school diploma or GED and the ability to complete and maintain CPR certification are required. Urgent care, occupational medicine, and phlebotomy experience are preferred. The starting pay is $20.00 per hour.

Requirements

• At least six months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• High school diploma or GED.
• Ability to complete and maintain CPR certification.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer skills, including timely patient registration and use of electronic medical records.
• Excellent listening and note-taking skills.
• Ability to follow written instructions and standardized work practices.
• Strong communication skills, including grammatical, spelling, and verbal skills.
• Attention to detail and ability to work accurately.
• Ability to work effectively as part of a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volumes.

Nice To Haves

• Experience in urgent care, occupational medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through one of the following programs: Clinical Medical Assistant (CCMA) from the National Healthcare Association; Certified Medical Assistant (CMA) from the American Association of Medical Technologists; or Registered Medical Assistant (RMA) from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy for laboratory sample collection if certified.
• Complete paperwork and computer work for ordered laboratory tests on blood, urine, tissue, and culture samples.
• Perform point-of-care testing, including strep, mono, glucose, influenza, urine pregnancy, urinalysis, and blood glucose tests.
• Schedule and coordinate necessary records for patients’ ancillary care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and ortho-glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is in working order and identify equipment problems, correcting them or notifying the team leader.
• Log laboratory procedures and process related paperwork using computer equipment as directed.
• Maintain examination rooms and stock medical supplies.
• Perform duties that support good patient flow and improve provider efficiency during a shift.
• Accompany providers to the bedside.
• Document provider-dictated patient history, including history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures performed by the provider.
• Participate in continued clinical and patient experience training and support the urgent care specialty’s focus on quick, convenient, quality community care.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration in a timely manner.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after the shift.
• Accurately complete and promptly scan Occupational Medicine documentation into the EMR in compliance with company protocols and regulatory standards.
• Conduct Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.

Benefits

• Competitive salary
• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with a company match
• Free urgent care visits for the employee and eligible dependents
• Scrubs provided
• Promotional growth opportunities
• Monthly bonus based on performance and productivity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED