Patient Care Technician (PCT)

WellNow Urgent Care • Buffalo, NY

7d

About The Position

WellNow Urgent Care’s Patient Care Technician is a key member of the clinical team, maintaining the connection between front-end and clinical operations and supporting the delivery of convenient, quality urgent care. The role includes patient care, reception, and Occupational Medicine responsibilities. Patient care work includes gathering histories and vital signs, assisting providers with examinations and testing, performing laboratory and point-of-care procedures, documenting patient information, and maintaining equipment, examination rooms, and patient flow. Reception duties include registration, insurance and pricing information, phone triage, collecting patient payments, and processing reports. Occupational Medicine duties include handling required documentation and performing specified screenings and tests. The position supports patient experience and clinical development through continued training.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• Ability to identify equipment problems and correct them or notify a team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer skills sufficient to register patients promptly, including using Electronic Medical Records (EMR).
• Ability to complete and maintain CPR certification.
• Strong listening and note-taking skills.
• Ability to follow written instructions and standardized work practices.
• Strong written and verbal communication skills, including grammar and spelling.
• Attention to detail and ability to work accurately.
• Ability to work well on a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volumes.
• High school diploma or GED.

Nice To Haves

• Experience in urgent care, Occupational Medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through a listed program: Clinical Medical Assistant (CCMA) from the National Healthcare Association, Certified Medical Assistant (CMA) from the American Association of Medical Technologists, or Registered Medical Assistant (RMA) from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy to collect laboratory samples, if certified.
• Complete paperwork and computer work for laboratory tests on blood, urine, tissue, and culture samples.
• Perform point-of-care tests, including strep, mono, glucose, influenza, urine pregnancy, urinalysis, and blood glucose testing.
• Schedule and coordinate records for patients’ ancillary care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and Ortho-Glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is in working order and log completed laboratory procedures, processing related paperwork as directed.
• Maintain examination rooms and stock medical supplies.
• Support good patient flow, accompany providers to the bedside, and perform tasks that improve provider efficiency during a shift.
• Document provider-dictated patient histories and relevant medical history, examination findings, and procedures in the medical record.
• Participate in clinical and patient-experience training and support the delivery of quick, convenient, quality urgent care.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration in a timely manner.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after the shift.
• Accurately complete and promptly scan required Occupational Medicine documentation into the EMR in compliance with company protocols and regulatory standards.
• Perform Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.

Benefits

• Competitive salary; starting at $19.00 per hour.
• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with company match.
• Free urgent care visits for the employee and eligible dependents.
• Scrubs provided.
• Promotional growth opportunities.
• Monthly bonus based on performance and productivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED