Patient Care Technician (PCT)

WellNow Urgent Care • O'Fallon, IL

12d

About The Position

WellNow Urgent Care is seeking a Patient Care Technician (PCT) to support clinical and front-end operations and help improve the delivery and quality of care for urgent care patients. The role contributes to patient flow and provider efficiency while working as part of a team with opportunities for professional growth and continuing education.

Responsibilities span patient care, reception, and occupational medicine. Patient care duties include obtaining histories and vital signs, performing point-of-care tests, supporting providers with examinations and procedures, documenting patient and provider information, maintaining equipment and examination rooms, processing laboratory work, and protecting patient confidentiality. Phlebotomy is performed when certified. Reception duties include registering and greeting patients, answering and triaging calls, explaining insurance and pricing, collecting patient payments, handling reports, and cleaning the clinic. Occupational medicine duties include managing required documentation and conducting specified tests and screenings.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer knowledge and skills, including the ability to register patients promptly and use electronic medical records (EMR).
• Ability to complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to apply written instructions and standardize work practices.
• Strong communication skills, including grammatical, spelling, and verbal skills.
• Detail-oriented, with the ability to work effectively where accuracy is required.
• Ability to work well on a team.
• Friendly and customer-service oriented.
• Ability to manage high call and patient volumes.
• High school diploma or GED required.

Nice To Haves

• Experience in urgent care, occupational medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through one of the following programs: Clinical Medical Assistant (CCMA) – National Healthcare Association; Certified Medical Assistant (CMA) – American Association of Medical Technologists; or Registered Medical Assistant (RMA) – American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy for laboratory sample collection when certified.
• Complete paperwork and computer work for ordered blood, urine, tissue, and culture tests.
• Perform point-of-care testing, including strep, mono, glucose, influenza, urine pregnancy, and urinalysis tests.
• Schedule and coordinate necessary records for ancillary patient care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and ortho-glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is working properly and identify, correct, or notify a team leader about equipment problems.
• Log laboratory procedures and process related paperwork using computer equipment.
• Maintain examination rooms and stock medical supplies.
• Perform duties that support good patient flow and accompany providers to the bedside.
• Complete tasks that improve provider efficiency during a shift.
• Document provider-dictated patient histories and document medical histories, examination findings, and procedures performed by the provider.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration in a timely manner.
• Answer and appropriately triage phone calls.
• Collect patients' responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after shifts.
• Accurately complete and timely scan required Occupational Medicine documentation into the EMR in accordance with company protocols and regulatory standards.
• Conduct Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.
• Maintain a commitment to urgent care and participate in continued clinical and patient-experience training.

Benefits

• Competitive salary, starting at $20.00 per hour.
• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with a company match.
• Free urgent care visits for the employee and eligible dependents.
• Scrubs provided.
• Opportunities for promotional growth.
• Monthly performance- and productivity-based bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED