Patient Care Technician (PCT)

WellNow Urgent Care • Elkhart, IN

13d

About The Position

WellNow Urgent Care is hiring a Patient Care Technician to support the connection between front-end and clinical operations and help deliver convenient, high-quality care to urgent care patients. The role is part of a team focused on improving healthcare delivery and offers opportunities for professional growth and continuing education. WellNow operates more than 150 locations across New York, Illinois, Indiana, Michigan, and Pennsylvania, with opportunities to transfer among facilities in its markets.

The Patient Care Technician performs clinical support, reception, and occupational medicine duties. Clinical work includes obtaining histories and vital signs, assisting providers with exams and testing, performing point-of-care tests, documenting patient and provider information, maintaining equipment and examination rooms, and supporting patient flow. Reception work includes greeting and registering patients, handling phone calls, explaining insurance and pricing, collecting patient payments, and processing reports. Occupational medicine duties include processing required documentation and conducting workplace-related tests.

The role starts at $20.00 per hour. WellNow offers competitive compensation, parental leave, continuing education opportunities, medical benefits including vision coverage and FSA/HSA options, a 401(k) with company match, free urgent care visits for eligible employees and dependents, provided scrubs, promotional growth opportunities, and a monthly performance and productivity bonus.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• High school diploma or GED.
• Ability to identify equipment problems and correct them or notify the team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer knowledge and skills, including timely patient registration and use of electronic medical records (EMR).
• Ability to obtain and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to apply written instructions and standardize work practices.
• Strong written and verbal communication skills, including grammar and spelling.
• Attention to detail and ability to work effectively in conditions requiring accuracy.
• Ability to work well as part of a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volume.

Nice To Haves

• Experience in urgent care, occupational medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through one of the following programs: Clinical Medical Assistant (CCMA) from the National Healthcare Association; Certified Medical Assistant (CMA) from the American Association of Medical Technologists; or Registered Medical Assistant (RMA) from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy to collect laboratory samples, if certified.
• Complete paperwork and computer work for laboratory tests ordered on blood, urine, tissue, and culture samples.
• Perform point-of-care testing, including strep, mono, glucose, influenza, urine pregnancy, and urinalysis tests.
• Schedule and coordinate records for patients’ ancillary care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and Ortho-Glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is in working order and identify equipment problems, correcting them or notifying the team leader as appropriate.
• Log completed laboratory procedures and process related paperwork using computer equipment as directed.
• Maintain examination rooms and stock medical supplies.
• Support good patient flow, accompany providers to the bedside, and perform tasks that improve provider efficiency during a shift.
• Document provider-dictated patient histories, including present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures performed by the provider.
• Complete clinical and patient-experience training and support the delivery of quick, convenient, quality urgent care in the community.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration promptly.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after the shift.
• Accurately complete and promptly scan Occupational Medicine documentation into the EMR while following company protocols and regulatory standards.
• Complete Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.

Benefits

• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with company match.
• Free urgent care visits for employees and eligible dependents.
• Scrubs provided.
• Promotional growth opportunities.
• Monthly bonus based on performance and productivity.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED