Patient Care Technician (PCT)

WellNow • Village of Depew, NY

14d

About The Position

WellNow Urgent Care is hiring a Patient Care Technician to support the flow between front-end and clinical operations and contribute to the delivery and quality of care for urgent care patients. The role combines clinical, reception, and occupational medicine duties, while supporting providers, patients, and clinic operations. WellNow describes a work environment that supports professional growth through continuing education and clinical and patient-experience training.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• High school diploma or GED.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer skills, including the ability to register patients efficiently and use electronic medical records.
• Ability to complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to follow written instructions and standardized work practices.
• Strong written and verbal communication, including grammar and spelling.
• Detail-oriented, with the ability to work accurately.
• Ability to work well on a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volumes.

Nice To Haves

• Experience in urgent care, occupational medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through one of the following programs: Clinical Medical Assistant (CCMA) from the National Healthcare Association; Certified Medical Assistant (CMA) from the American Association of Medical Technologists; or Registered Medical Assistant (RMA) from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy for laboratory sample collection if certified.
• Complete paperwork and computer documentation for ordered blood, urine, tissue, and culture tests.
• Perform point-of-care testing, including strep, mono, glucose, influenza, urine pregnancy, and urinalysis tests.
• Schedule and coordinate records for ancillary patient care.
• Assist providers with exams and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and ortho-glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is in working order; identify equipment problems and correct them or notify the team leader.
• Log completed laboratory procedures and process related paperwork using computer equipment as directed.
• Maintain examination rooms and stock medical supplies.
• Perform duties that support good patient flow and provider efficiency, including accompanying providers to the bedside.
• Document provider-dictated patient history, medical history, physical examination findings, and procedures in the medical record.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration in a timely manner.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after the shift.
• Accurately complete and promptly scan required Occupational Medicine documentation into the EMR in accordance with company protocols and regulatory standards.
• Complete Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.
• Maintain a commitment to urgent care and participate in continued clinical and patient-experience training.

Benefits

• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with company match
• Free urgent care visits for the employee and eligible dependents
• Scrubs provided
• Opportunities for promotional growth
• Monthly performance- and productivity-based bonus
• Competitive salary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED