Patient Care Technician (PCT) | ICU

Avera • Yankton, SD

6d • Onsite

About The Position

The Patient Care Technician (PCT) provides routine patient care and support services in accordance with established policies and procedures and as directed by a nurse or physician, helping maintain the highest degree of quality patient care. The role is based at Avera Sacred Heart Hospital in the ICU and works primarily day shifts, 6:30 a.m. to 7:00 p.m., with two 12-hour shifts per week and a rotating schedule every third weekend and holiday.

The position combines direct patient care with administrative, clerical, communication, and department-support duties. The technician works with patients, families, clinical staff, and other departments, following Avera’s mission, values, CARE standards, confidentiality expectations, and applicable safety requirements. The role requires the ability to perform its essential functions, including adequate visual acuity and effective communication and hearing. Reasonable accommodations may be made unless they would cause undue hardship.

Requirements

• Ability to work the hours specified.
• Ability to perform each essential job function satisfactorily, including adequate visual acuity for position duties and the ability to communicate effectively, hear, understand, and distinguish speech and other sounds.
• Ability to work effectively in a team environment and coordinate workflow with other team members.
• Maintain confidentiality and comply with applicable safety requirements and standards.

Nice To Haves

• High school diploma or GED equivalent.
• Certified Nurse Aide (CNA) license or certification.

Responsibilities

• Provide safe, direct patient care, including ambulating, bathing, positioning, entering diet information, passing meal trays, feeding, and attending to other care needs.
• Respond promptly to patient call lights and special needs; ensure patient valuables and personal items are properly handled and accounted for.
• Greet visitors, answer inquiries, direct or assist people, take and relay messages, assist with gifts, flowers, and mail, and run errands for department staff.
• Assist patients in and out of wheelchairs, measure intake and output, collect specimens when needed, and transport patients as needed.
• Answer the telephone, operate the paging system, attend the station, and direct traffic during emergencies.
• Prepare requisitions for diagnostic and therapeutic services as directed and coordinate appointments with other departments.
• Make outpatient appointments for patients being discharged.
• Requisition supplies and equipment and request maintenance or repair services; prepare related forms.
• Request services such as chaplaincy, social services, and pastoral care as directed.
• Perform clerical duties related to admission, discharge, transfers, death procedures, and preparation of charts and forms.
• Manage interdepartmental and patient mail.
• Keep patient rooms orderly, change bed linens, and perform routine cleaning tasks.
• Apply Avera’s mission, vision, core values, and social principles in daily work; promote compassion, hospitality, and stewardship.
• Uphold Avera’s Communication, Attitude, Responsiveness, and Engagement (CARE) standards and maintain confidentiality.
• Coordinate workflow effectively with team members and comply with applicable safety principles, laws, regulations, and standards.

Benefits

• PTO available on day one for eligible hires.
• Up to 5% employer matching contribution for retirement.
• Career development supported by hands-on training and mentorship.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED