Patient Care Technician (PCT)

WellNow Urgent Care • Fort Wayne, IN

11d

About The Position

WellNow Urgent Care is hiring a Patient Care Technician (PCT) to support clinical and front-end operations and help deliver convenient, quality care to urgent care patients. The PCT works with providers and other team members to support patient flow, clinical efficiency, documentation, testing, and reception functions. The role also performs Occupational Medicine testing and documentation as needed.

The position is based at a WellNow facility. The company has more than 150 locations across New York, Illinois, Indiana, Michigan, and Pennsylvania, and colleagues may transfer among facilities in the markets it serves. The starting pay is $20.00 per hour.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• High school diploma or GED.
• Ability to identify equipment problems and correct them or notify a team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer skills, including timely patient registration and use of Electronic Medical Records (EMR).
• Ability to complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to follow written instructions and standardized work practices.
• Strong written and verbal communication skills, including grammar and spelling.
• Detail-oriented, with the ability to work accurately.
• Ability to work effectively on a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volume.

Nice To Haves

• Experience in urgent care, Occupational Medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through one of the following programs: Clinical Medical Assistant (CCMA) from the National Healthcare Association; Certified Medical Assistant (CMA) from the American Association of Medical Technologists; or Registered Medical Assistant (RMA) from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy to collect laboratory samples when certified.
• Complete paperwork and computer documentation for ordered laboratory tests on blood, urine, tissue, and culture samples.
• Perform point-of-care testing, including strep, mono, glucose, influenza, urine pregnancy, and urinalysis tests.
• Schedule and coordinate records for patients’ ancillary care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and Ortho-Glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is in working order and identify equipment problems for correction or escalation to a team leader.
• Log completed laboratory procedures and process related paperwork using computer equipment as directed.
• Maintain examination rooms and stock necessary medical supplies.
• Perform duties that support good patient flow, accompany providers to the bedside, and improve provider efficiency during a shift.
• Document provider-dictated patient histories, including history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures as performed by the provider.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration in a timely manner.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after the shift.
• Accurately complete and timely scan Occupational Medicine documentation into the EMR in accordance with company protocols and regulatory standards.
• Complete Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.
• Maintain commitment to urgent care and participate in continued clinical and patient experience training.

Benefits

• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with company match.
• Free urgent care visits for employees and eligible dependents.
• Scrubs provided.
• Opportunities for promotional growth.
• Monthly performance- and productivity-based bonus.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED