Patient Care Technician (PCT) | ICU

Avera•Yankton, SD

About The Position

The Patient Care Technician provides routine patient care and support services in accordance with established policies and procedures, and as directed by a nurse or physician, to maintain high-quality patient care. The position is based in the ICU at Avera Sacred Heart Hospital and works primarily day shifts, from 6:30 a.m. to 7 p.m., with three 12-hour shifts per week and a rotating weekend and holiday schedule every third weekend/holiday. The role includes assisting patients with activities and care needs, supporting visitors and department staff, coordinating patient services and appointments, performing clerical tasks related to patient procedures, and maintaining orderly patient rooms. The technician is expected to uphold Avera’s mission and values, maintain confidentiality, work effectively with the care team, and comply with applicable safety requirements.

Requirements

Ability to work the specified hours.
Ability to perform essential job functions satisfactorily, including adequate visual acuity for position duties.
Ability to communicate effectively and to hear, understand, and distinguish speech and other sounds.
Ability to meet the listed requirements with reasonable accommodation, provided the accommodation does not cause undue hardship to the employer.
Minimum age of 16.

Nice To Haves

High school diploma or GED equivalent.
Certified Nurse Aide (CNA) credential.

Responsibilities

Provide safe, direct patient care, including ambulating, bathing, positioning, entering diet information into the computer system, passing meal trays, feeding patients, and attending to other care needs.
Respond promptly to patient call lights and special needs, and ensure patient valuables and personal items are handled and accounted for properly.
Greet people entering the assigned area, answer inquiries, direct or assist visitors, relay messages, assist with gifts, flowers, and mail for patients, and run errands for department staff.
Assist patients in and out of wheelchairs, measure intake and output, collect specimens as needed, and transport patients as needed.
Answer the telephone, operate the paging system, and attend the station and direct traffic during emergencies.
Prepare requisitions for diagnostic and therapeutic services as directed and coordinate appointments with other departments.
Make outpatient appointments for patients who are being discharged.
Requisition supplies and equipment and request maintenance and repair services, preparing related forms.
Request services such as chaplaincy, social services, and pastoral care as directed.
Perform clerical duties related to admissions, discharges, charts and forms, transfers, and deaths.
Manage interdepartmental and patient mail.
Keep patient rooms orderly, change bed linens, and perform routine cleaning tasks.
Maintain confidentiality and work effectively with team members to support an efficient work environment.
Follow applicable safety principles, laws, regulations, and standards, including those associated with CMS, The Joint Commission, DHHS, and OSHA.