Patient Care Technician (PCT)

WellNow • Town of Rotterdam, NY

16d

About The Position

WellNow Urgent Care is hiring a Patient Care Technician to support clinical and front-end operations and help deliver convenient, quality care to urgent care patients. The role maintains the connection between reception and clinical services and contributes to patient flow, provider efficiency, and a positive patient experience. Patient care duties include obtaining histories and vital signs, assisting providers with exams and testing, performing point-of-care tests, documenting patient information, maintaining equipment and examination rooms, and handling laboratory procedures and paperwork. Phlebotomy is performed when certified.

Reception duties include greeting and registering patients, explaining insurance and pricing, triaging phone calls, collecting patient payments, and handling reports. The role also performs cleaning and Occupational Medicine testing and documentation, including drug screens, breath alcohol tests, physicals, vision and audio testing, pulmonary function testing, and audiograms. The position is based at a WellNow Urgent Care facility; the posting describes a network of more than 150 locations across New York, Illinois, Indiana, Michigan, and Pennsylvania, with opportunities to transfer among served markets.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer knowledge and skills, including timely patient registration and use of electronic medical records.
• Ability to complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to follow written instructions and standardized work practices.
• Strong written and verbal communication skills, including grammar and spelling.
• Detail-oriented, with the ability to work accurately.
• Ability to work well on a team.
• Friendly and customer-service oriented.
• Ability to manage high call and patient volumes.
• High school diploma or GED.

Nice To Haves

• Experience in urgent care, Occupational Medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through one of the following programs: Clinical Medical Assistant (CCMA) – National Healthcare Association; Certified Medical Assistant (CMA) – American Association of Medical Technologists; or Registered Medical Assistant (RMA) – American Medical Technologists.

Responsibilities

• Obtain patient histories and vital signs.
• Perform phlebotomy for laboratory sample collection when certified.
• Complete paperwork and computer work for ordered laboratory tests involving blood, urine, tissue, and culture samples.
• Perform point-of-care tests, including strep, mono, glucose, influenza, urine pregnancy, urinalysis, and blood glucose testing.
• Schedule and coordinate necessary records for ancillary patient care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and Ortho-Glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is in working order and identify, correct, or report equipment problems.
• Log laboratory procedures and process related paperwork using computer equipment.
• Maintain examination rooms and stock medical supplies.
• Support good patient flow, accompany providers to the bedside, and perform tasks that improve provider efficiency during a shift.
• Document provider-dictated patient histories, including history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures as performed by the provider.
• Participate in continued clinical and patient-experience training, with a focus on urgent care and community service.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration in a timely manner.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after the shift.
• Complete and timely scan Occupational Medicine documentation into the EMR in compliance with company protocols and regulatory standards.
• Perform Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.

Benefits

• Competitive salary starting at $21.00 per hour.
• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with company match.
• Free urgent care visits for the employee and eligible dependents.
• Scrubs provided.
• Promotional growth opportunities.
• Monthly performance- and productivity-based bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED