Patient Care Technician

Lehigh Valley Health Network • Allentown, PA

4d • Onsite

About The Position

The Patient Care Technician (PCT) provides designated direct and indirect patient care activities under the direction and supervision of licensed clinical team members. The role supports patient- and family-centered care, recognizing each individual’s uniqueness and addressing patients’ physiological, emotional, and social needs. The PCT may collaborate with clinical departments and designated staff at a patient’s site to facilitate telehealth encounters between patients and providers.

The position is onsite at Lehigh Valley Hospital–Cedar Crest. The schedule is various shifts from 7 p.m. to 7:30 a.m., Sunday through Saturday, with every third weekend and every other holiday in rotation. The role may also include serving as a virtual safety associate and facilitating clinical examinations during virtual care encounters using peripheral devices, video conferencing equipment, and software under the direction of a distant provider.

Requirements

• High school diploma or GED.
• Knowledge of medical terminology, patient care needs, and the PCT’s role on the interprofessional team.
• Ability to complete delegated tasks within the scope of the role.
• Knowledge of personal care and hygiene needs and ability to apply that knowledge to patients daily.
• Knowledge of risks faced by patients in a healthcare environment and ability to take steps to reduce those risks.
• Ability to convey respect and collaborate with each patient, family member, or designated care partner.
• Knowledge of people with diverse backgrounds and ability to convey respect and connect effectively.
• Understanding of effective communication concepts, tools, and techniques, including the ability to accurately transmit, receive, and interpret information and needs through appropriate communication behaviors.
• Ability to use partnership-oriented language with patients and families and engage them in their health and healthcare.
• BLS (Basic Life Support) certification from the American Heart Association upon hire.
• Ability to meet the physical demands of the role, including lifting and carrying 40–50 pounds, frequent to continuous standing and walking, and role-specific activities such as kneeling, bending, squatting, and performing CPR.

Responsibilities

• Communicate with and support the interprofessional team, patients, families, and designated care partners.
• Perform validated and designated direct and indirect patient care activities under the direction of licensed clinical team members.
• Promote and maintain a safe patient care environment.
• Help maintain supplies and equipment to support efficient unit operations.
• Conduct assigned patient rounds, anticipate patient needs, and respond promptly to patient call lights or pages.
• Serve as a virtual safety associate when assigned based on campus needs.
• Facilitate virtual clinical examinations under the direction of a distant provider, using required peripheral devices, video conferencing equipment, and software as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED