Patient Care Technician (PCT)

WellNow Urgent Care • Indianapolis, IN

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About The Position

WellNow Urgent Care is hiring a Patient Care Technician (PCT) to support clinical and front-end operations and help deliver convenient, quality care to urgent care patients. The PCT maintains the workflow between reception and the clinical team and works alongside providers to support patient care, testing, documentation, and efficient clinic operations. WellNow offers opportunities for professional growth and facility transfers across its markets in New York, Illinois, Indiana, Michigan, and Pennsylvania.

The role includes taking patient histories and vital signs; assisting providers with examinations, procedures, and testing; performing laboratory and point-of-care testing; documenting patient information in the electronic medical record; maintaining equipment, examination rooms, and supplies; and supporting patient flow. Reception duties include patient registration, insurance and pricing information, phone triage, payment collection, records handling, and clinic cleaning. Occupational medicine duties include completing and scanning required documentation and conducting specified occupational health tests.

The position starts at $20.00 per hour. WellNow provides a benefits package that includes parental leave, continuing education opportunities, medical benefits, a 401(k) with company match, free urgent care visits for eligible employees and dependents, provided scrubs, promotional growth opportunities, and a monthly performance and productivity bonus.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• High school diploma or GED.
• Ability to complete and maintain CPR certification.
• Ability to identify equipment problems and correct them or notify a team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer skills, including timely patient registration and use of electronic medical records (EMR).
• Excellent listening and note-taking skills.
• Ability to follow written instructions and standardized work practices.
• Strong written and verbal communication skills, including grammar and spelling.
• Attention to detail and ability to work accurately.
• Ability to work effectively as part of a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volumes.

Nice To Haves

• Experience in urgent care, occupational medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through one of the following programs: Clinical Medical Assistant (CCMA) from the National Healthcare Association; Certified Medical Assistant (CMA) from the American Association of Medical Technologists; or Registered Medical Assistant (RMA) from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy for laboratory sample collection when certified.
• Complete paperwork and computer work for laboratory tests ordered on blood, urine, tissue, and culture samples.
• Perform point-of-care tests, including strep, mono, glucose, influenza, urine pregnancy, urinalysis, and blood glucose testing.
• Schedule and coordinate records for ancillary patient care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and Ortho-Glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is in working order and identify or report equipment problems.
• Log completed laboratory procedures and process related paperwork using computer equipment.
• Maintain examination rooms and stock medical supplies.
• Support good patient flow, accompany providers to the bedside, and perform tasks that improve provider efficiency during a shift.
• Document provider-dictated patient histories, including history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures performed by the provider.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration in a timely manner.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after the shift.
• Complete and timely scan Occupational Medicine documentation into the EMR in accordance with company protocols and regulatory standards.
• Perform Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.
• Participate in ongoing clinical and patient experience training and support the urgent care specialty and its community-focused care.

Benefits

• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with a company match
• Free urgent care visits for employees and eligible dependents
• Scrubs provided
• Promotional growth opportunities
• Monthly performance and productivity bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED