PCT I/II 36 hr day shift Medical Telemetry Unit, 12 hr shift

UMass Memorial Health•Clinton, MA

4d•Onsite

About The Position

UMass Memorial Health is hiring a Patient Care Technician I/II for its Medical Telemetry Unit. Under the direction of an appropriate licensed clinician, the technician provides patient care and assists members of the healthcare team. The PCT I receives workplace education and training. A PCT II meets the full competencies outlined by Nursing Professional Practice and, as an integral member of the patient care team, serves patients, nurses, physicians, and other colleagues. The position works indoors in a patient care environment and is scheduled for 36 hours per week on a day shift, with 12-hour shifts. The schedule includes every third weekend and every third holiday. The listed hiring range is $15.00–$25.16, based on a full-time schedule of 40 hours per week; the final offer varies with scheduled hours and other listed factors. Part-time or reduced schedules are prorated. A signing bonus may be available, with eligibility confirmed during the interview process.

Requirements

High school education or GED.
PCT I: Obtain Basic Life Support certification within 30 days as a condition of employment. PCT II: Current Basic Life Support certification.
Ability to read, write, and communicate clearly and concisely in English.
PCT I: Basic computer skills and basic medical terminology knowledge.
PCT II: Medical terminology and computer skills.
Ability to remain calm under stress or in emergency situations.
PCT II: Demonstrated competency at the PCT I level, at least 800 hours and six months of work as a PCA I, and prior inpatient or outpatient care experience or clinical care training.
PCT II: Strong interpersonal skills to gather information, build collaborative relationships, and provide exceptional patient service.
PCT II: Proven problem-solving abilities for routine situations.
Meet the physical demands of the role, including lifting up to 50 pounds and frequent standing, walking, and bending; the work may involve pushing heavy equipment.

Responsibilities

Communicate observations and patient changes promptly and clearly to the RN, including changes in skin condition, vital signs, or mental status.
Provide constant observation of high-risk patients as assigned by the Resource Nurse or designee.
Help maintain a safe environment, use de-escalation interventions, and participate in restraints as directed and in accordance with training and policy.
Assist patients with activities of daily living, including personal hygiene, ambulation, meals, and nourishment.
Move, lift, position, and transport patients using proper safety techniques and body mechanics.
Perform patient safety checks, use directed fall-prevention strategies, and follow restraint policy standards when caring for restrained patients.
Take and record vital signs, and measure and record patient height and weight.
Perform EKGs, point-of-care tests, and bladder scans; collect, label, and prepare specimens for transport to the lab.
Perform phlebotomy in certain locations (PCT II description).
Perform unit-specific procedures, including telemetry battery changes, checking equipment, cleaning equipment between patients, and storing supplies properly.
Assist an RN or Licensed Independent Practitioner with treatments and procedures by preparing patients, obtaining and setting up equipment and supplies, helping position patients, offering emotional support, and cleaning up afterward; use sterile technique when indicated (PCT II description).
Observe, measure, and record oral food and fluid intake; set up full-strength tube-feeding solutions and refill bags as directed (PCT II description).
Empty and record approved outputs from sources such as Foley catheters, ostomy appliances, and drainage systems; perform ostomy care for established ostomate patients as directed.
Respond sensitively to patients’ needs, provide information, and build positive rapport and relationships.
Communicate respectfully and in a culturally and age-appropriate manner with patients, staff, families, visitors, and others.
Replenish patient and unit supplies and equipment.
Request assistance from identified resources when additional direction is needed.
Keep current with hospital and unit changes by reviewing communications and regularly reading and responding to UMMHC email.
Precept new Patient Care Technicians (PCT II description).
Comply with departmental policies, procedures, objectives, and health and safety requirements; attend required meetings and events; apply quality improvement in daily operations; demonstrate respect and professionalism; maintain reliable attendance; and perform related duties as required or directed.