About The Position

The Patient Care Technician (PCT) provides designated direct and indirect patient care activities under the direction and supervision of licensed clinical team members. The role is committed to patient- and family-centered care and addresses patients’ physiological, emotional, and social needs while respecting individual differences. The PCT may collaborate with clinical departments and designated staff at a patient’s site to facilitate telehealth encounters between patients and providers. The position is onsite at Lehigh Valley Hospital–Hecktown Oaks and works the night shift.

Requirements

  • High school diploma or GED.
  • Knowledge of medical terminology, patient care needs, and the PCT’s role on an interprofessional team.
  • Ability to complete delegated tasks within the scope of the role.
  • Knowledge of personal care and hygiene and the ability to apply it to patients’ daily needs.
  • Knowledge of risks faced by patients in a healthcare environment and ability to take steps to reduce those risks.
  • Ability to convey respect and collaborate with each patient, family, and/or designated care partner.
  • Knowledge of people from diverse backgrounds and ability to convey respect and connect effectively.
  • Understanding of effective communication concepts, tools, and techniques, including the ability to accurately transmit, receive, and interpret information and needs.
  • Ability to use partnership-oriented language and engage patients and families in their health and health care.
  • AHA Basic Life Support (BLS) certification upon hire.
  • Ability to lift and carry 40–50 pounds, push or pull patients on beds or stretchers, and assist with lateral transfers involving up to 50 pounds of patient weight.
  • Ability to stand and walk frequently to continuously; patient transporters may walk 8–10 miles per shift.
  • May be required to kneel, bend, squat, and perform CPR, depending on role-specific activities.
  • LVHN colleagues must successfully complete LVHN’s inexperienced technical partner course.

Responsibilities

  • Communicate with and support the interprofessional team, patients, families, and designated care partners.
  • Perform validated and designated direct and indirect patient care activities under the direction of licensed clinical team members.
  • Promote and maintain a safe patient care environment.
  • Help maintain supplies and equipment needed for efficient unit operations.
  • Conduct assigned patient rounds, anticipate patient needs, and promptly respond to call lights or pages.
  • May serve as a virtual safety associate based on campus needs.
  • When required, facilitate clinical examinations under a distant provider’s direction, using required peripheral devices, video conferencing equipment, and software to support a comprehensive virtual care encounter.
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