About The Position

Provides basic patient care under the direction of a licensed nurse and performs clerical functions and other tasks related to the needs of the department. Provides care for surgical, geriatric, medical/surgical, adult, pediatric, obstetric, telemetry, and psychiatric patient populations. For ICU and CCU, serves as the patient's “Personal Care Champion” by assisting with activities of daily living. The role includes monitoring patient safety, assisting with bedside shift reports, supporting fall and wound-prevention practices, observing and reporting changes in patient condition, and documenting care accurately and promptly. It also includes clerical and administrative work such as answering calls, managing supplies, supporting admissions and transfers, processing patient registrations, and maintaining unit census records.

Requirements

  • Basic Telemetry course required.
  • Completion of a C.N.A. course, or completion within four months of hire, required.
  • C.N.A. course completion required if currently in high school; CNA is required upon hire for high-school students.
  • Basic Dysrhythmia Certification required within six months of hire.
  • Dependent Adult Abuse Mandatory Reporter training through the Iowa Department of Human Services required within 120 days.
  • Child Abuse Iowa Mandatory Reporter training through the Iowa Department of Human Services required.
  • Certified Nursing Assistant certification required within 120 days.
  • MOAB required within 12 months of hire.
  • For ICU and CCU, NIHSS and eight hours of Primary Stroke Education required within 90 days of hire.
  • Knowledge of customer and personal service principles, including assessing needs, meeting service standards, and evaluating customer satisfaction.
  • Knowledge of administrative and clerical procedures, systems, records management, and office terminology.
  • Knowledge of English language structure, composition, grammar, and spelling.
  • Knowledge of human behavior and performance, individual differences, learning, motivation, and behavioral and affective disorders.
  • Knowledge of information and procedures used to provide care.
  • Ability to demonstrate accurate keyboarding and computer navigation skills.
  • Ability to perform basic math to calculate intake and output.
  • Ability to manage multiple tasks, prioritize work, and complete duties with minimal errors or rework.
  • Ability to communicate effectively verbally and in writing, listen attentively, understand written work documents, and identify others' speech.
  • Ability to recognize when something is wrong or likely to go wrong.
  • Ability to observe details at close range.
  • Ability to exert maximum muscle force to lift, push, pull, or carry objects.

Nice To Haves

  • Medical Terminology course, or completion within one year of hire, preferred.
  • Health care experience within the past five years preferred.
  • Computer classes or experience preferred.

Responsibilities

  • Provide basic patient care under the direction of a licensed nurse.
  • Care for restrained patients and monitor their safety as directed by the licensed nurse.
  • Perform bedside shift reports at the beginning and end of shifts.
  • Use policies and procedures to help prevent patient falls and assist with wound prevention and prevention of hospital-acquired pressure injuries.
  • Answer patient call lights promptly and address requests or communicate them to a co-worker.
  • Answer telephones and direct calls to appropriate staff.
  • Maintain clean patient rooms and change linens as appropriate.
  • Deliver messages, documents, and specimens.
  • Observe patients, measure and record intake and output and vital signs, and report changes to professional staff.
  • Proactively monitor patients for safety and tell the licensed nurse when monitoring devices such as alarms are needed.
  • Consistently use patient safety devices.
  • Document activities in the medical record accurately and promptly.
  • Greet visitors and callers, determine the purpose of their visit or call, and direct them to appropriate staff.
  • Facilitate admissions, discharges, and transfers in collaboration with other staff.
  • Assemble, clean-sheet, and tear down medical records.
  • Operate nurse-call equipment, fax machines, scanners, photocopiers, computer systems, telephone systems, and telemetry equipment.
  • Enter orders accurately and promptly.
  • Perform clerical and administrative tasks, including ordering supplies and maintaining inventory.
  • Perform equipment quality checks, including checks on crash carts and transport monitors.
  • Register patients accurately and verify patient information.
  • Track and record unit census.
  • Use equipment and supplies cost-consciously and follow personal safety practices, including infection-control devices, lifts, gait belts, eye shields, and gloves.
  • Maintain regular and reliable attendance.
  • For ICU and CCU, assist patients with activities of daily living as their Personal Care Champion.
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