Patient Care Technician (PCT)

WellNow Urgent Care • Fort Wayne, IN

12d

About The Position

WellNow Urgent Care is hiring a Patient Care Technician (PCT) to support clinical and front-end operations and help deliver convenient, quality urgent care. The PCT supports providers, patients, and clinic staff while maintaining patient flow and contributing to a positive patient experience. The role includes clinical, reception, and occupational medicine duties, with continuing clinical and patient experience training. Starting pay is $20.00 per hour.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• Ability to identify equipment problems and correct them or notify a team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer skills, including timely patient registration and use of electronic medical records (EMR).
• Ability to complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to follow written instructions and standardized work practices.
• Strong written and verbal communication skills, including grammar and spelling.
• Detail-oriented, with the ability to work accurately.
• Ability to work effectively on a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volumes.
• High school diploma or GED.

Nice To Haves

• Experience in urgent care, occupational medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through a recognized program: CCMA from the National Healthcare Association, CMA from the American Association of Medical Technologists, or RMA from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy to collect laboratory samples when certified.
• Complete paperwork and computer work for laboratory tests on blood, urine, tissue, and culture samples.
• Perform point-of-care tests, including strep, mono, glucose, influenza, urine pregnancy, and urinalysis testing.
• Schedule and coordinate records for ancillary patient care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and Ortho-Glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is in working order and report or address equipment problems as appropriate.
• Log laboratory procedures and process related paperwork using computer equipment.
• Maintain examination rooms and stock medical supplies.
• Support good patient flow and accompany providers to the bedside.
• Perform tasks that improve provider efficiency during a shift.
• Document provider-dictated patient history, including history of present illness, review of systems, past medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures as performed by the provider.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration in a timely manner.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after shifts.
• Accurately complete and timely scan required Occupational Medicine documentation into the EMR in accordance with company protocols and regulatory standards.
• Perform Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.

Benefits

• Competitive salary starting at $20.00 per hour.
• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with company match.
• Free urgent care visits for the employee and eligible dependents.
• Scrubs provided.
• Promotional growth opportunities.
• Monthly bonus based on performance and productivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED