Patient Care Technician (PCT)

WellNow • Mishawaka, IN

8d

About The Position

WellNow Urgent Care is hiring a Patient Care Technician (PCT) to support the delivery and quality of care for urgent care patients. The PCT helps maintain the connection between front-end and clinical operations and contributes to patient flow, provider efficiency, and a positive patient experience. The role includes clinical care, reception, and occupational medicine duties.

Clinical responsibilities include collecting patient histories and vital signs; performing phlebotomy when certified; preparing and documenting laboratory tests and point-of-care testing; assisting providers with examinations and procedures; documenting provider-directed histories, findings, and procedures; maintaining equipment and examination rooms; and protecting patient confidentiality. Reception duties include welcoming and registering patients, answering and triaging calls, explaining insurance and pricing, collecting patient payments, and handling reports. Occupational medicine duties include processing required documentation and conducting occupational health tests.

The position requires at least six months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty. A high school diploma or GED is required. Preferred qualifications include experience in urgent care, occupational medicine, or phlebotomy, and relevant EMT or medical assistant certification.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• High school diploma or GED.
• Ability to identify equipment problems and correct them or notify a team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer skills sufficient to register patients promptly and use electronic medical records (EMR).
• Ability to complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to follow written instructions and standardize work practices.
• Strong written and verbal communication, including grammar and spelling.
• Attention to detail and ability to work accurately.
• Ability to work effectively as part of a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volume.

Nice To Haves

• Experience in urgent care, occupational medicine, and/or phlebotomy.
• EMT Basic certification.
• Clinical Medical Assistant (CCMA) certification through the National Healthcare Association.
• Certified Medical Assistant (CMA) certification through the American Association of Medical Technologists.
• Registered Medical Assistant (RMA) certification through American Medical Technologists.

Responsibilities

• Collect patient histories and vital signs.
• Perform phlebotomy to collect laboratory samples when certified.
• Complete paperwork and computer documentation for laboratory tests on blood, urine, tissue, and culture samples.
• Perform point-of-care tests, including strep, mono, glucose, influenza, urine pregnancy, and urinalysis tests.
• Schedule and coordinate necessary records for ancillary patient care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and Ortho-Glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is working properly and identify equipment problems, correcting them or notifying a team leader.
• Log laboratory procedures and process related paperwork using computer equipment.
• Maintain examination rooms and stock medical supplies.
• Support patient flow and perform tasks that improve provider efficiency during the shift.
• Accompany providers to the bedside.
• Document provider-dictated patient histories, including history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures as performed by the provider.
• Welcome patients and complete registration promptly.
• Explain accepted and out-of-network insurance and pricing to patients.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after the shift.
• Accurately complete and promptly scan Occupational Medicine documentation into the EMR in accordance with company protocols and regulatory standards.
• Conduct Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.
• Maintain CPR certification and complete ongoing clinical and patient-experience training.

Benefits

• Competitive salary, starting at $20.00 per hour.
• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with company match.
• Free urgent care visits for the employee and eligible dependents.
• Scrubs provided.
• Promotional growth opportunities.
• Monthly bonus based on performance and productivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED